Press Releases

[24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels

SAN JOSE, Calif., Aug. 16, 2017 /PRNewswire/ — [24]7, a global leader in intent-driven customer experience solutions, announced the availability of [24]7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on [24]7’s common technology platform for both self-service and assisted channels, [24]7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience.

[24]7 Becomes First to Offer Deep Neural Networks Technology in Enterprise IVR in Collaboration with Microsoft

Customer journeys take place across both voice and digital channels and often include both self-service and assisted service. [24]7 uses artificial intelligence to break down the siloes between these channels, empowering businesses to deliver enhanced automation that results in faster resolution of consumer queries. With a common language and intent model across speech and digital channels, [24]7 AIVA can be built once and deployed anywhere, including web, IVR, messaging platforms (e.g. Apple Business Chat and Facebook Messenger), and SMS. This provides businesses with the unparalleled opportunity to meet their customers’ needs no matter how or when they choose to interact.

“We’ve designed AIVA to perform as well as a company’s best human agent,” said Scott Horn, chief marketing officer of [24]7. “With [24]7 AIVA, businesses can predict what customers are looking to do, and deliver the best resolution. Consumers can begin a conversation through self-service, and complete the transaction with a live chat agent who has context of the previous conversation. The ability to use channels interchangeably, pick up where they left off, and never have to start over, results in a superior customer experience.”

Smart Interactions Based on Understanding Consumer Intent

[24]7 AIVA enables intelligent, two-way interactions for both voice and text channels, and features the following capabilities:

  • Single Language and Intent Model Across Channels – Using the same language intent model across speech and digital channels means that all interactions draw from the same business logic, application logic and back-end integration capabilities with enterprise systems (e.g. CRM, billing systems). This empowers companies to re-imagine traditional IVR as AI-powered speech, and scale and automate digital interactions with Virtual Agent technology that is tightly integrated with chat.
  • Ability to Understand Vague Intents – Since humans often communicate in vague terms, the ability to understand consumer intent is critical. For example, when a consumer calls a phone company and says “I hate my phone,” AIVA can understand that the consumer is frustrated, and may be looking for a new device.
  • Predictive Modeling – [24]7’s intent prediction is based on 1.6 billion customer interactions, and 17 years of domain expertise. [24]7 identifies models of customer intent specific to each industry, which leads to faster interactions and much higher customer satisfaction that traditional methods.
  • Conversational Design – Using industry-leading Natural Language Understanding, [24]7 AIVA delivers superior speech recognition, built on Microsoft Deep Neural Network technology. This improves recognition of native speakers by two to four points, and for non-native English speakers by up to 26 percent over traditional natural language solutions.
  • Continuous Improvement – Using advanced machine learning techniques, AIVA continuously improves consumer interactions based on real-world voice and digital interactions. This results in the unique ability to learn over time, and emulate the practices of a company’s best human agent.

In addition to the general availability of [24]7 AIVA, the [24]7 Summer Release 2017 includes the following enhancements:

  • [24]7 Active Share – This “online canvas” enables phone agents to share visual experiences with voice callers. With this release, [24]7 Active Share now features the ability to detect web presence, meaning that voice agents can know when someone is online, and share information to the consumer’s desktop via a feature called Active Cards, without the need to send an invite. The Visual Content Composer tool makes it easy to build these Active Cards in minutes.
  • [24]7 Chat – [24]7 Chat uses intent-driven engagement and predictive analytics to enhance customer experience and improve agent effectiveness. With this release, [24]7 Chat is now tightly integrated with [24]7 AIVA. Additionally, a new Chat widget enables integration into any third-party desktop.

For more information about [24]7 AIVA, please visit: https://www.247-inc.com/sites/default/files/asset-downloads/aiva-from-automating-human-agents-to-humanizing-automation.pdf

For more information about the [24]7 Summer Release, please visit: http://www.247-inc.com/summer-release-2017

About [24]7
[24]7 is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7 to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. For more information, visit: http://www.247-inc.com.  

[24]7 is a registered trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

Contact
Brian Blank
One Chocolate
415-989-9803
247-inc@onechocolatecomms.com

 

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SOURCE [24]7

MapD to Collaborate with the Center for Geographic Analysis at Harvard University to Accelerate Research with GPUs

SAN FRANCISCO, Aug.16, 2017 /PRNewswire/ — MapD Technologies has announced a collaboration with the Center for Geographic Analysis at Harvard University (CGA) to bring the power of GPUs to geospatial analytics. CGA researchers will use MapD’s technology to analyze and visualize multi-billion-row geospatial data sets in real time, searching for new insights into a wide range of natural and social phenomena. The collaboration is the result of an I/UCRC membership agreement that MapD Technologies and the CGA have entered into in connection with a Spatiotemporal Innovation Center, of which CGA is a founding research member. The Spatiotemporal Innovation Center is funded by the Industry/University Cooperative Research Center Program of the National Science Foundation, with support also provided by MapD and others as members of the Center.

MapD logo

CGA’s first project with MapD will focus on improving access to hydrological models used in water management and public safety. These models operate on large, dynamic data sets of stream flow and water depth measurements, along with detailed weather forecasts and field observations of streams, reservoirs and other hydrographic features to generate hundreds of millions, or even billions of flow, saturation and inundation predictions.

The U.S. National Water Model, for example, uses observations from 7,000 river gauges and other monitoring points, along with weather models and other data sources, to make hourly predictions based on conditions at 2.7 million stream outlets and 1,260 reservoirs. The results are available for daily download or as preprocessed visuals, but are not presently available in an interactive application, nor regularly combined with other information. The computing demands were previously too great.

It is hoped that GPU-based analytics will support faster visualization of data sets like the U.S. National Water Model and enrich them with data such as flood or drought vulnerabilities, local population densities, emergency response availability and even social media sentiment about water policies.

Such technology could be used for new projects, possibly including a study on how political partisanship affects the geographic sorting of voters, according to Ben Lewis, Geospatial Technology Manager at the Center for Geographic Analysis.

“Large spatio-temporal datasets are difficult to analyze,” Lewis said. “The number of data points involved, and the need to join them with external sources can overwhelm CPU-based systems. We’ve traditionally relied on data preparation and massive computing resources to get jobs done in a reasonable amount of time. We hope to explore whether a GPU-based platform will enable testing hypotheses as we think of them, using a fraction of the computing resources at a much lower cost.”

CGA will deploy a MapD resource that includes an open source database, open source visualization libraries and the MapD Immerse visual analytics client. As part of the project, CGA will identify opportunities to add new geospatial features to the MapD platform, improve its general interoperability and extend support for Open Geospatial Consortium (OGC) standards.

“Our relationship with the Center for Geographic Analysis extends back to 2012,” said Todd Mostak, CEO of MapD Technologies. “We’re excited to strengthen the connection and work with CGA to help build a vibrant open-source community. We hope to explore ways together to make the technology even more useful and widely available to the academic community and to work to accelerate research at the CGA and advance the state of the art for geospatial analytics everywhere.”

About MapD Technologies

MapD Technologies is a next-generation analytics software company. Its technology harnesses the massive parallelism of modern graphics processing units (GPUs) to power lightning-fast SQL queries and visualization of large data sets. The MapD analytics platform includes the MapD Core database and MapD Immerse visualization client. These software products provide analysts and data scientists with the fastest time to insight, performance not possible with traditional CPU-based solutions. MapD software runs on-premise and on all leading cloud providers.

Founded in 2013, MapD Technologies originated from research at the MIT Computer Science and Artificial Intelligence Laboratory (CSAIL). MapD is funded by GV, In-Q-Tel, New Enterprise Associates (NEA), NVIDIA, Vanedge Capital and Verizon Ventures. The company is headquartered in San Francisco.

Visit MapD at www.mapd.com or follow MapD on Twitter @mapd. For more information or to evaluate MapD, contact sales@mapd.com. Press inquiries, please contact press@mapd.com.

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SOURCE MapD

Starmind Cognitive Computing Technology Goes Mobile With iOS and Android Applications

NEW YORK and ZURICH, Aug. 15, 2017 /PRNewswire/ — Starmind, the leading technology to expand human ingenuity with cognitive computing, today announced the launch of its enterprise-ready iOS and Android applications. The technology empowers individuals to quickly solve problems, find experts and to access the entire expertise of an organization.

With the new App customers are now able to access their company’s virtual brain anywhere and anytime they need to, from an on-site sales meeting, to a sudden question that comes to mind in the middle of the night. These applications advance the Starmind goal of using technology and neuroscience to create boundless access to knowledge.

“Our goal is to connect humans and their expertise anytime, anywhere and to give them fast answers. With our mobile app, we give employees the chance to interact and share their knowledge the moment they are able to share it,” explains Marc Vontobel founder and CTO of Starmind International AG. “Imagine finding yourself on the floor of a tradeshow when a prospective customer asks an obscure question about a product, or being an insurance damage expert on the road and confronted with an entirely new claims situation, with Starmind’s mobile application, people in these scenarios, or others, now have the ability to get the information they need from the person best suited to provide it.”

Starmind learns about individual knowledge, expertise, and interests from employee interactions and answers, creating a dynamic knowledge network, empowering employees to quickly solve problems, find experts, and access the entire expertise of an organization. Using self-learning algorithms based on the principles of brain and artificial neural network research, employees’ questions are automatically forwarded to the right person within the company, identified by the algorithm as the designated expert for that specific topic.

The Starmind applications complies with enterprise security policies by incorporating a unique login procedure based on top of any single sign on (SSO) solution.

ABOUT STARMIND
Starmind is revolutionizing the field of artificial intelligence and cognitive computing. Based in Switzerland, Starmind was founded by Pascal Kaufmann and Marc Vontobel in 2010, and currently has operations in the U.S. and Europe. Starmind allows organizations to gather company knowledge across existing organizational boundaries, making it available to all employees, everywhere and in real time.

Using self-learning algorithms based on the principles of brain and artificial neural network research, employees’ questions are automatically forwarded to the right person within the company. Starmind learns about interests and expertise from all interactions and answers, creating a dynamic knowledge base. The algorithms autonomously develop employee profiles and a rich expert network. Starmind’s software is currently in use in over 40 countries by global companies including J. Walter Thompson Worldwide, Telefónica Deutschland and Swiss Re among others. For more information, please visit www.starmind.com.

U.S. CONTACT
N6A
Cameron Lisa
CLisa@N6A.com
212 334 9753 Ext. 117

Europe Contact
Alexandra Jagnow
Marketing & PR Manager
Tel. +41 58 590 80 03
alexandra.jagnow@starmind.com

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SOURCE Starmind

Parks Associates Releases New Whitepaper Examining Top Trends in Global Video Marketplace

DALLAS, Aug. 15, 2017 /PRNewswire/ — Parks Associates today released a new whitepaper, Top 5 Video Trends in an IP-based World, which examines the factors that will significantly shape the future technology and strategy options considered by video industry players. The whitepaper, sponsored by Ooyala, shows how content producers are evaluating and planning for their changing future, including the potential benefits that IP-based technologies can provide for storytelling, user experience, and control over the content creation and delivery process.

“Increased viewing on connected devices, emerging OTT services, and struggles by traditional players in a new video marketplace are all changing the value chain in content creation,” said Brett Sappington, Senior Director of Research, Parks Associates. “Content owners, producers, and creators naturally want to get their content in front of as many people as possible and are increasingly turning to cutting-edge IP technologies to prepare for the future of video production and delivery. There are multiple challenges in infrastructure, formatting, and interoperability, but many disparate content owners, from NFL teams to late-night talk shows, are experimenting with video apps, live streaming, and other IP-based systems in order to reach connected audiences.”

“While audiences are flocking to new screens and platforms, it’s the content producers who have the most to gain in a new digital world,” said Belsasar Lepe, co-founder and SVP of products and solutions at Ooyala. “That’s where new, IP-based solutions can help streamline production workflows and provide greater efficiency and flexibility to adapt as the market changes.” 

Top 5 Video Trends in an IP-based World details the nuances that impact long-term success for the global video marketplace. According to the whitepaper, the five key trends most important for the video industry players include:

  • Users expect opportunities to interact with their content.
  • Global, IP-based video services will be the next big revenue pool for content makers.
  • Live TV is not dying; it is shifting to connected devices.
  • Consumers will demand new, diverse types of content.
  • Artificial Intelligence (AI) will play a key role in the future success of video services.

“Given the ongoing disruption within the video industry, the final story of the global video industry is yet to be written,” Sappington said. “Though Netflix, Amazon, and others lead in global coverage and subscriber volumes, opportunities remain for a variety of competitors to take their own place on the world’s stage alongside current giants. Because of their creative control over the content, creators can connect with audiences in unique ways, providing them with an important advantage in a market where differentiation will be the key to long-term success.”

To download this whitepaper, visit www.parksassociates.com/whitepapers/top-video-trends. To schedule an interview or to request data, contact Julia Homier at julia.homier@parksassociates.com, 972.996.0214.

About Parks Associates
Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions.

The company’s expertise includes digital media and platforms, entertainment and gaming, home networks, Internet and television services, digital health, mobile applications and services, support services, consumer apps, advanced advertising, consumer electronics, energy management, and home control systems and security.

Each year, Parks Associates hosts industry webcasts, the CONNECTIONS™ Conference Series, Connected Health Summit: Engaging Consumers, and Smart Energy Summit: Engaging the Consumer. http://www.parksassociates.com

Julia Homier
Parks Associates
972.996.0214
172120@email4pr.com

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SOURCE Parks Associates

Vectra Issued Five U.S. Patents for Artificial Intelligence that Automates the Hunt for Cyber Attacker Behaviors

SAN JOSE, Calif., Aug. 15, 2017 /PRNewswire/ — Vectra, the leader in automating the hunt for in-progress cyber attacks, today announced it has been issued five U.S. patents, numbers 9237164, 9407647, 9565208, 9602533 and 9628512, for advanced cyber security analytics capabilities automated by artificial intelligence (AI). These patents demonstrate the effectiveness of security research and data science collaborating to enhance visibility into attacker behavior.

Vectra Networks, the leader in automating the hunt for in-progress cyber attacks. (PRNewsfoto/Vectra Networks)

The Vectra patented technology helps address critical issues in today’s fight against cyber attackers. Between the severe shortage of knowledgeable talent and the immense increase in cyber threats, shorthanded security teams are bombarded with endless, disparate alerts that take hours to investigate and prevent a rapid determination of severity or root cause. Vectra combines a number of patented machine learning (ML) and AI techniques to identify individual attacker behavior and to judge the severity of combinations of such behaviors.

One of the most difficult attacker behaviors to detect is malware that “phones home” to the attacker and enables him to take manual control over a compromised host. Security analysts have coined the term RAT (Remote Access Trojan) to describe malware that enables this functionality. However, any number of benign software packages used for remotely controlling a machine can also be used to accomplish the same goal. Vectra has been granted a patent for using innovative machine learning techniques to detect such behavior regardless of the malicious or benign software used to establish manual remote control of an internal host.

Another of the granted patents takes an innovative approach to correlating all attacker behaviors observed on a particular asset in an organization’s network and assigning threat and certainty scores to the observed timeline of attacker behaviors. With such insights, attacks can be stopped at the earliest signs of detection and before data is stolen.

“Timely detection of advanced attacks is key to neutralizing them before they do an organization substantial harm. Using ML and AI to find the individual steps of advanced attacks, correlating them on a machine across time and prioritizing the resulting narratives is key to making events actionable for security analysts,” said Oliver Tavakoli, chief technology officer of Vectra. “Finding the sometimes-tenuous connections across multiple machines which are part of a single attack campaign is the next AI frontier for reducing analysts’ alert fatigue and turning the tables on the attackers.”

Additional Patents Issued Advancing Visibility into Attacker Behavior

Fingerprinting Individual Behavior – Correlation efforts begin by fingerprinting each machine or workload in an organization’s network. These fingerprints allow identification of a host to which individual behaviors can be attributed. The collection of observed behaviors over time can then be scored based on the certainty of compromise and the extent of threat the set of behaviors signal.

Host Scoring & Correlation – Utilizing AI to identify individual attacker behaviors, such as External Remote Access, presents a major advancement, in terms of coverage and accuracy, over current techniques. Even as better coverage for detecting individual attacker behaviors become available, there is also an opportunity to apply machine learning to correlate these behaviors, creating from them a smaller number of individual host narratives and potential attack campaigns.  

Vectra has 14 additional patents pending for cybersecurity applications of machine learning and artificial intelligence.

About Vectra
Vectra Networks is the leader in automating the hunt for in-progress cyber attacks. Using artificial intelligence, Vectra correlates threats against hosts that are under attack and provides unique context about what attackers are doing so organizations can quickly prevent or mitigate loss. Vectra prioritizes attacks that pose the greatest business risk, enabling organizations to make rapid decisions on where to focus time and resources. In 2016, Vectra was named “Most Innovative Emerging Company” in the Dark Reading Best of Black Hat Awards. InformationWeek also named Vectra one of the Top 125 companies to watch in 2016. Vectra investors include Khosla Ventures, Accel Partners, IA Ventures, AME Cloud Ventures and DAG Ventures. The company is headquartered in San Jose, Calif. and has European regional headquarters in Zurich, Switzerland. For more information, visit https://vectra.ai

Vectra, the Vectra Networks logo and ‘Security that thinks’ are registered trademarks, and Cognito, the Vectra Threat Labs and the Threat Certainty Index are trademarks of Vectra Networks. Other brand, product and service names are trademarks, registered trademarks or service marks of their respective holders.

Media Contacts:

LEWIS Global Communications, PR for Vectra
press@vectra.ai
(781) 418-2400

 

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SOURCE Vectra

Manufacturing is Dead? Think Again. Here are 165 Digital Roles Shaping NextGen Manufacturing in the United States

MILWAUKEE, Aug. 15, 2017 /PRNewswire/ — UI LABS and ManpowerGroup (NYSE: MAN) today released a groundbreaking workforce analysis that identifies 165 data-centric jobs that will define the future of manufacturing in the United States.

Descriptions for jobs such as collaborative robotics specialist, manufacturing cybersecurity strategist and enterprise digital ethicist give a window into the advanced skills and knowledge needed to put new technology into practice and remain globally competitive.

The Digital Workforce Succession in Manufacturing report is the first to offer such a comprehensive workforce playbook to help companies develop a talent pipeline for existing and future factories. The research includes in-depth profiles for 20 roles that span a range of “digital” technologies and business practices, such as virtual reality/augmented reality systems specialist.

The report also describes the type and level of educational degree associated with each position, ranging from an AAS in Robotics Technology to a Ph.D. in Mathematics or Engineering.

“The new roles we have identified will help prepare American workers for the technological shift that is underway, providing attractive, well-paying jobs for the next generation of manufacturers,” said Caralynn Nowinski Collens, CEO of UI LABS. “A smart factory is going to be very dependent on this new workforce.”

“Digitization is transforming the job market, creating a need for people with more advanced skills in manufacturing, and our work with UI LABS is evidence of this,” said Jonas Prising, Chairman and CEO of ManpowerGroup. “By mapping the digital roles and skills of the future, our research will help companies and schools upskill today’s manufacturing workforce for the connected, smart machine and augmented-technology jobs of an increasingly digital enterprise. This will help bridge the skills gap and highlights the advanced and attractive jobs emerging on the forefront of the manufacturing sector.”

UI LABS’ Digital Manufacturing and Design Innovation Institute and ManpowerGroup’s Right Management and Experis brands conducted the research, which was supported by more than 30 industry, academic and government partners. DMDII financed the research using funds from the U.S. Department of Defense, with ManpowerGroup’s experts leading the detailed skills analysis.

The project is part of DMDII’s mission to promote the adoption of new technology across U.S. manufacturing. It also aligns with ManpowerGroup’s broader MyPath™ strategy aimed at closing the skills gap by identifying the roles of the future, building the talent and skills that clients need, and providing people with the guidance and access to jobs that enhance their employability for the long-term.

“The workforce analysis conducted by DMDII and ManpowerGroup offers insight into exciting new roles and skills needed to advance American manufacturing,” said Gail Norris, Director of Customer Technical Learning Services at Siemens. “The report envisions a future in which digital technologies like artificial intelligence and augmented reality are commonplace in factories across the United States.”

Read the full report, The Digital Workforce Succession in Manufacturing, and view the 20 detailed profiles of advanced digital manufacturing roles at www.uilabs.org/taxonomy.

About UI LABS and DMDII
UI LABS is an innovation accelerator that leverages its network of hundreds of partners from universities + industry to address problems too big for any one organization to solve. Our mission is to transform industries, starting with manufacturing and infrastructure, using digital technology. We drive value for our partners and help make the U.S. economy and workforce the most productive in the world.

In February 2014, UI LABS announced the formation of its first innovation platform, the Digital Manufacturing and Design Innovation Institute (DMDII), in partnership with the U.S. Department of Defense, to transform American manufacturing through the digitization of the supply chain. DMDII’s goal is to provide U.S. factories with the tools, software and expertise they need to build things more efficiently, less expensively, and more quickly, so they can win more business and bring jobs back to the United States. Learn more at uilabs.org.

About ManpowerGroup
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for over 400,000 clients and connect 3+ million people to meaningful, sustainable work across a wide range of industries and skills. Our expert family of brands – Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions – creates substantially more value for candidates and clients across 80 countries and territories and has done so for nearly 70 years. In 2017, ManpowerGroup was named one of the World’s Most Ethical Companies for the seventh consecutive year and one of Fortune’s Most Admired Companies, confirming our position as the most trusted and admired brand in the industry. See how ManpowerGroup is powering the future of work: www.manpowergroup.com.

ManpowerGroup. (PRNewsFoto/ManpowerGroup) (PRNewsFoto/)

 

The Digital Manufacturing and Design Innovation Institute

 

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SOURCE ManpowerGroup

European Chatbots Market Report 2017 – Forecasts to 2023

DUBLIN, August 15, 2017 /PRNewswire/ —

The “Europe Chatbots Market (2017-2023)” report has been added to Research and Markets’ offering.

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Intelligent Consumer Engagement has become one of the trends incorporated by the companies to engage their customers. It benefits the companies to market their products & services in effective manner. The customers are also seeking for the user friendly services which can deliver them the product information whenever it is required. This has propelled companies to deploy Chatbots in order to engage the customer and enhance the traffic.

The growth in the artificial intelligence concepts would significantly contribute to the global expansion and adoption of chatbots. Advancements in the technology have further added to the numerous applications of chatbots in numerous areas of an organization. The escalating trend of digitalization and demand for messaging-as-OS platform has added to the attraction of chatbots. 

Based on the types, the Chatbots market is segmented into Solution and Services. The Services market is segmented into Professional and Managed Services. Based on the Usages, the market is segmented into Websites, Contact Centers, Social Media, and Mobile Platform. Based on Organization Sizes, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Types, the market is segmented into Cloud and On-Premise. The verticals covered under the report include BSFI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Retail, Education, and Others.

Based on Country, Chatbots market is segmented into Germany, UK, France, Russia, Spain, Italy and Rest of Europe. Germany remained the dominant Country in the Europe Chatbots market in 2016. Russia and France would witness promising CAGR during the forecast period (2017-2023).

Key Topics Covered:

1. Market Scope & Methodology

2. Executive Summary

3. Market Overview

4. Europe Chatbots Market

5. Europe Chatbots Market by Usage

6. Europe Chatbots Market by Organization Size

7. Europe Chatbots Market by Deployment Type

8. Europe Chatbots Market by Vertical

9. Europe Chatbots Market by Country

10. Company Profiles

  • International Business Machines Corporation (IBM)
  • Nuance Communications, Inc. 
  • Egain Corporation
  • Next IT Corporation
  • Google Inc. (Speaktoit, Inc.)
  • 24/7 Customer, Inc.
  • CX Company
  • Creative Virtual Pvt. Ltd.

For more information about this report visit https://www.researchandmarkets.com/research/kvk5r7/europe_chatbots

Media Contact:

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com

For E.S.T Office Hours Call +1-917-300-0470
For U.S./CAN Toll Free Call +1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

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SOURCE Research and Markets

Scorpion Computer Services’ Walter O’Brien Wins C-Suite Quarterly Visionary Award

LOS ANGELES, Aug. 15, 2017 /PRNewswire/ — Walter O’Brien, the founder and CEO of Scorpion Computer Services, Inc., won C-Suite Quarterly’s Visionary award at its 2017 ceremony. C-Suite Quarterly, a major media publication targeted at billionaire changemakers, c-suite visionaries, entrepreneurs and executive advisors in Los Angeles, San Francisco and New York, recognizes industry leaders through its series of Visionary awards annually. Walter O’Brien, known for a decades-long career building one of the most capable, global consulting companies and for an impressive resume consulting for Fortune 500 and government entities, earned C-Suite’s Visionary award, joining an illustrious alumni that includes Troy Carter, Clive Davis, Dan Beckerman and Dana Walden.

C-Suite Quarterly, published as CSQ magazine, is a regional media outlet that addresses C-level executive problems and solutions. The magazine featured O’Brien in its Summer 2017 issue, describing him as “One of the world’s smartest people… who has spent his life solving problems and saving lives, now inspires others to find a passion for coding and hacking.”

Since founding Scorpion Computer Services in 1988, O’Brien has consulted for some of the world’s largest financial institutions, software companies and militaries on software infrastructure and architecture, efficiency, and security consulting. A sought after resource on the topic of cybersecurity, O’Brien spoke to solutions on ransomware and contemporary security concerns on CNBC in 2017 and keynoted MIT’s Technology Review.

CSQ’s Visionary awards also recognized O’Brien for his contributions to education and inspiration for children to pursue science, technology, engineering and mathematics subjects in school. As the executive producer of CBS’s television show, Scorpion, now in its fourth season, O’Brien reaches tens of millions of viewers in over 180 countries. Regarding his team’s work, O’Brien says, “Being smart is cool. We’re seeing a shift and a diversification in what people perceive to be popular. I’m glad to contribute to a renewed celebration of intelligence.”

ABOUT SCORPION COMPUTER SERVICES, INC.
Scorpion Computer Services is the internationally recognized problem-solving consultancy led by computer-security expert and hacker “Scorpion” Walter O’Brien.

Scorpion has won the most innovative product and most innovative company award, being named the Patrick Soon-Shiong Innovation award winner by Los Angeles Business Journal. In 2017, O’Brien won Unite4:Humanity’s Humanitarian of the Year award. For over two decades, Scorpion Computer Services has contributed to the greater good by managing geniuses as they transform Scorpion client ideas into reality.

From confronting and solving issues of national security to rescuing failing businesses, Scorpion Computer Services is the brainpower behind solving global issues, proving “smart is cool.” The company’s clients include government, military, a number of Fortune 5000 firms as well as start-ups and small- and medium-sized businesses with opportunities across cutting-edge information technology solutions, transportation and logistics, business efficiency and marketing.

ABOUT WALTER O’BRIEN
Walter O’Brien is the founder and CEO of Scorpion Computer Services, Inc., and CEO of Scorpion Studios. He is the Executive Producer and the inspiration behind the hit CBS television drama, Scorpion, with over 26 million viewers in the U.S. and airing in 188 countries. The U.S. Department of Homeland Security has certified Walter O’Brien as being a person of national interest to the United States and granted him an Extraordinary Ability EB 1-1 Visa. He has worked with the U.S. Department of Homeland Security, plus Navy and Air Force systems to deploy artificial intelligence that protects American military personnel. Walter was recently recognized by the Fort Wayne Base Community Council for saving countless lives and awarded a member’s Combat Infantry Badge and Battle Dress Uniform from Operation Desert Storm. The Northeast Indiana Defense Industry Association recognized his tremendous support of defense initiatives. He was the youngest recipient of Unite4:Good’s Humanitarian Lifetime Achievement Award. In addition, he has worked with multiple Fortune 500 companies including the world’s largest mutual fund, Fujitsu, Trados, Oracle Corporation, Baltimore Technologies and Critical Path. O’Brien serves as chairman or former board member for Strike Force Solutions, Talentorum Alliance, Lawloop and previously served on the boards of Houston Technology Center, American Environmental Energy, Starglobe and Toin Corp.

O’Brien regularly donates his time to charities and the community in general, to encourage all generations to celebrate intelligence. O’Brien provided the seed funding for TaxiWatch Kilkenny, a suicide prevention program that has saved 100 lives since its inception in 2015. Appearing on CNBC, Fox News and CBS as an expert on computer security, in 2015 O’Brien contributed to the next XPRIZE selection as part of XPRIZE Visioneering.

Press contact:
Jordan French
jordan.french@scorpioncomputerservices.com
www.scorpioncomputerservices.com

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SOURCE Scorpion Computer Services, Inc.

Early Rollout of 5G in Asia-Pacific Requires Careful Strategies from Mobile Network Operators and Strong Government/Regulator Support

KUALA LUMPUR, Malaysia, Aug. 15, 2017 /PRNewswire/ — The imminent rollout of 5G will transform the telecommunications industry in Asia-Pacific. As internet speeds go up and data costs come down, new industries will emerge and the playing field between mobile network operators (MNOs) and fixed broadband providers will level out. Justifying the high implementation costs of 5G in the developing world alongside 4G, where 4G is still growing from its current 10% penetration and demand for 5G services is finite or limited, will, however, prove a restraint. Fitting 5G efficiently into existing 2G/3G/4G MNO networks and services portfolios while managing customer migration will also be challenging.

“The push for faster internet speeds through 5G will come from governments and industry regulators that realize its potential contribution toward a country’s economic growth and digital economy transformation,” said Frost & Sullivan Digital Transformation Industry Principal Quah Mei Lee. “At company level, the fact that the true extent of investment required for 5G is not known and business models for monetization are not yet clear complicates matters.”

5G in Asia-Pacific, Forecast to 2022, recent research from Frost & Sullivan’s Mobile & Wireless Communications Growth Partnership Service, is based on extensive research involving MNOs, network equipment vendors, and industry experts. The study examines key features, use cases, potential market size and rollout time frames, likely frequencies and spectrum considerations, and 5G deployment approaches for MNOs. It covers country markets, including South Korea, Japan, China, Hong Kong, Taiwan, Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, the Philippines, Vietnam, Cambodia, India, Bangladesh, Pakistan, Myanmar, Laos and Brunei, along with global benchmarking against the US, EU and UK markets.

Click here for complimentary access to more information on this analysis and to register for a Growth Strategy Dialogue, a free interactive briefing with Frost & Sullivan’s thought leaders.

Click here to join us for a complimentary webinar on “5G in Asia-Pacific, Forecast to 2022” at 3.00pm (+8 GMT) on 17 August 2017.

Frost & Sullivan estimates that 5G service revenue in Asia-Pacific will reach US$4.50 billion by 2022 with 280.4 million 5G subscriptions. Factors driving the market include:

  • Potential for real-time use cases such as artificial intelligence (AI), augmented reality/virtual reality (AR/VR), and connected vehicle that can bring a new era in digital services and fresh revenue sources for MNOs;
  • MNO focus on monetizing their 4G network and upgrading to 4.5G or long-term evolution advanced (LTE-A) Pro to be ready for 5G when it is finally commercialized;
  • Government support for 5G in populous countries such as China and India; and
  • New business models that will emerge out of the trials by MNOs at the upcoming Winter and Summer Olympic Games in South Korea and Japan respectively.

Frost & Sullivan expects that unless there is sufficient demand from consumers for 5G use cases or specific use cases that can generated volume, MNOs may find it more cost effective to upgrade to 4.5G and then push it to the limits prior to upgrading to 5G. Spectrum and network sharing is expected with 5G, especially in developing countries. Network sharing can reduce the number of sites required by 30-40 percent, capital expenditure by 20-30 percent and operational expenditure by 25-30 percent. In fact, regulators in each country may decide to mandate spectrum/network sharing to overcome spectrum scarcity and introduce 5G at the right price points to their markets earlier.

“The optimum trigger point for MNOs to rollout 5G will be when the pricing for 5G hardware/software and devices, including smartphones, reaches mass market price points,” noted Mei Lee. “This will likely materialize at the earliest by 2023 or closer to 2025.”

Meanwhile, developments in 5G will lead to opportunities for industries such as the cloud, software and network equipment manufacturing to increase their revenue potential. Trials by MNOs will lead to understanding of local demand which is a crucial first step to business model formulation and a necessary step towards 5G monetization. However, it will take time for the solutions to be developed, the necessary partnerships to be forged and workable business models to crystalize. Also, as with other disruptions, there needs to be time for regulations to catch up with new 5G use cases.

Overall, 5G will play a key role in modernizing and transforming digital businesses and the opportunities lie not only with MNOs but also with the industry. There is certainly a lot of challenging work ahead if 5G is to materialize by 2020.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion

5G in Asia-Pacific, Forecast to 2022
P967-65

Contact:
Carrie Low
Corporate Communications – Asia Pacific
P: +603 6204 5910
F: +603 6201 7402
E: carrie.low@frost.com

http://ww2.frost.com

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SOURCE Frost & Sullivan

Echelon Earns Recognition in 2017 Illuminating Engineering Society (IES) Progress Report

SANTA CLARA, Calif., Aug. 15, 2017 /PRNewswire/ — Echelon Corp (NASDAQ:ELON), the original Industrial Internet of Things (IIoT) company, today announced that the IES Progress Committee has recognized the Echelon Insight Cognitive Vision System for inclusion in the 2017 Progress Report. Each year, products, research and activities that showcase significant technical advancement in the art and science of lighting are honored. 

IES Progress Report 2017 Selection

“We are excited by the customer response to this cutting-edge new technology, which marries artificial intelligence with street light based sensors to drive improved lighting and energy savings.  We’re honored to be recognized by the IES for this innovation,” said Ron Sege, Echelon CEO and Chairman.

Echelon Corporation recently unveiled this patent-pending cognitive vision-based technology that can enable a wide range of smart city and safe campus applications. The Echelon InSight system utilizes artificial intelligence in vision-enabled edge devices, optimized for Industrial Internet of Things (IIoT) applications.

The first application of Echelon’s new technology has been to provide traffic-adaptive lighting in Spokane, Washington. The InSight Cognitive Vision System was deployed on traffic intersection streetlights where it analyzes traffic flows and intelligently adjusts light levels to enhance safety while reducing energy consumption and maintenance costs. With the InSight system, each unit analyzes video streams locally and makes decisions about what light levels to set based on traffic volumes and conditions, triggering higher levels during peak hours and lowering light levels during non-peak hours. The solution leverages Echelon’s industry-leading connected streetlight control system, along with the trend by cities and campuses to upgrade to LED lighting.

LED streetlight conversions typically reduce electricity consumption by 50 percent while maintaining the same or better light levels. Adding Echelon’s connected lighting control system can reduce consumption by an additional 30 to 40 percent by allowing intelligent traffic-adaptive lighting driven by the InSight Cognitive Vision System.

About Echelon Corporation

Echelon Corporation (NASDAQ:ELON), a pioneer in developing open-standard control networking platforms, delivers elements necessary to design, install, monitor and control industrial-strength ‘communities of devices’ within the lighting, building automation, Internet of Things and related markets worldwide. Echelon sells its lighting products under the Lumewave by Echelon brand and its building automation and other IIoT-related products as part of its IzoT® platform. With more than 100 million Echelon-powered devices installed worldwide, Echelon helps its customers to easily and safely migrate existing control systems to the most modern platforms, while bringing new devices and applications into an ever-growing global Industrial Internet. Echelon helps its customers reduce operational costs, enhance satisfaction and safety, grow revenues and perform better in both established and emerging markets. More information about Echelon can be found at www.echelon.com.

Echelon, the Echelon logo, InSight, IzoT and Lumewave by Echelon are trademarks of Echelon Corporation that may be registered in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

This press release may contain statements relating to future plans, events or performance. Such statements may involve risks and uncertainties, the risk that Echelon’s offerings by themselves or combined with other applications or offerings do not perform as designed or do not offer the expected benefits and savings, and other risks identified in Echelon’s SEC filings. Actual results, events and performance may differ materially. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. Echelon undertakes no obligation to release publicly the result of any revisions to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

Thomas Cook
Echelon PR
tcook@echelon.com

 

logo (PRNewsfoto/Echelon Corporation)

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SOURCE Echelon Corporation