Aide is a Toronto-based company that develops AI software for customer service teams. Its debut product eliminates generative AI hallucination in customer support, solving one of the biggest barriers to the technology’s adoption in industry.

TORONTO, Jan. 16, 2025 /PRNewswire-PRWeb/ — Aide, a Toronto-based artificial intelligence startup, today announced the launch of its breakthrough customer support AI platform that effectively eliminates AI hallucination—a critical barrier to widespread AI adoption in business applications. “After two years of intensive research and development, we’ve created a solution that allows businesses to use AI in customer-facing support scenarios confidently with zero hallucination,” said Ziyad Basheer, CEO and founder of Aide. “Our platform achieves over 99% accuracy in customer interactions by combining deep system integration with innovative application-layer constraints.”

Hallucination is when AI provides inaccurate or misleading information, making it difficult for businesses to trust AI to interact directly with their customers. This was evidenced in high-profile cases such as Air Canada’s and a Chevy dealership’s chatbot fiascos, where their AI chatbots went entirely off the rails and offered customers false information and discounts. With the rapid adoption of AI tools and agents for customer support, reliable solutions that fit every business are increasingly needed – Aide’s platform enables companies of all sizes to deploy reliable, accurate AI-powered customer support solutions.

Key Features and Benefits:

• Accurate and context-aware generative AI that integrates with existing business systems
• Comprehensive AI platform that allows classification, human agent assistance, full or partial automation
• Gradual automation pathway to help teams build confidence in AI before deployment to customer-facing interactions
• Compatible with major platforms including Zendesk, Front, Gorgias, Shopify, WooCommerce, and Salesforce
• Comprehensive analytics and reporting capabilities
• SOC 2, GDPR, and HIPAA compliance to ensure enterprise level data security.

The platform serves companies across multiple sectors, including finance, e-commerce, services-on-demand, education, and SaaS, with particular strength in regulated industries requiring strict compliance. “Our customers who operate in regulated industries are extremely excited about what this means for scaling their customer support despite strict compliance requirements that wouldn’t ordinarily allow them to use generative AI,” added Basheer. “Whether you’re an enterprise handling thousands of tickets daily or a small business owner handling customer support, Aide makes AI support accurate, reliable, and accessible.”

Aide is backed by prominent Silicon Valley and Canadian investors, including Village Global, SV Angel, Kevin Carter, Garage Capital and others — early investors in companies like Google, Facebook, Pinterest, Snap, and Uber.

About Aide: Founded in 2021 in Toronto, Aide develops AI-powered customer support solutions that combine generative AI with intuitive product design. Aide was created by Ziyad Basheer, a tech veteran, and Noah Trenaman, serving as CEO and CTO respectively. Aide chose Toronto as its headquarters, recognizing the city’s position as a pioneering hub in AI research and development.

For more information or to schedule a demo, visit https://aide.app/demo or contact sales@aide.app.

Media Contact

Ziyad Basheer, Aide Support Inc., 1 6476761294, ziyad@aide.app, https://aide.app

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SOURCE Aide Support Inc.