LONDON, Sept. 24, 2019 /PRNewswire-PRWeb/ — Creative Virtual, a world leader in customer and employee engagement solutions, is a sponsor of the first annual Humanising Digital & Self-Service conference and networking event being held in London on 3 October 2019. Founder & CEO, Chris Ezekiel will present a session during the afternoon titled ‘Conversational AI & the Human Touch’.

Drawing on his extensive experience in the industry, Chris will share current challenges companies face when implementing chatbots, virtual agents and live chat as part of their digital customer experience strategies. He’ll explain the reasons why conversational AI and self-service solutions need a combination of self-learning and human input through a series of live demonstrations. Chris will also share his top tips for selecting, deploying and maintaining successful digital self-service tools.

“This conference is addressing an important aspect of today’s customer experience – keeping the human element even as organisations transition to more digital and self-service solutions,” says Chris. “Offering intelligent chatbot and virtual agent tools should never mean a removal of humans from your customer service and support strategy. During my session, I’ll explore best practices for combining conversational AI and self-service with the human touch for a seamless, omnichannel experience.”

Named the 2019 AI-Enhanced Customer Self-Service Product Leader by Frost & Sullivan, Creative Virtual offers chatbot, virtual agent and live chat solutions that bring together humans and artificial intelligence in a way that creates reliability and consistency for organisations and their customers. The orchestration platform underpinning these solutions, V-Portal™, allows organisations to manage the blending of AI, machine comprehension and human input to create personalised conversations with customers and employees.

More information and the full agenda for the event are available on the Humanising Digital & Self-Serve Conference website. Delegates using code Partner150 will receive a discount when booking tickets.

More information on how companies can bring together humans and AI to deliver anywhere, anytime customer and employee engagement can be found on the Creative Virtual website.

About Creative Virtual

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017 and Frost & Sullivan’s 2019 AI-Enhance Customer Self-Service Product Leadership Award, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.

SOURCE Creative Virtual