Contact Center Software Market Worth $ 67.97 Billion, Globally, by 2027 at 18.7% CAGR: Verified Market Research

Press Releases

Oct 22, 2020

JERSEY CITY, N.J., Oct. 22, 2020 /PRNewswire/ — Verified Market Research recently published a report, “Contact Center Software Market by Component (Software, Services), by Deployment (Cloud-based, On-premise), by End-User (Banking, Financial Services, and Insurance (BFSI), Consumer Goods and retail, Healthcare, IT and Telecom, Government), Geography”. According to Verified Market Research, the Global Contact Center Software Market was valued at USD 17.20 Billion in 2019 and is projected to reach USD 67.97 Billion by 2027, growing at a CAGR of 18.7% from 2020 to 2027.

This report provides detailed analysis of the growth trends among each of the segments as well as accurate forecasts in terms of the value and volume.

Download PDF Brochure: https://www.verifiedmarketresearch.com/download-sample/?rid=26112

Browse in-depth TOC on “Contact Center Software Market“

202 – Pages
126 – Tables
37 – Figures

Global Contact Center Software Market Overview

Rapid technological advancements in the field of customer relationship management and integration of machine learning and artificial intelligence into business processes are anticipated to boost the market growth. Also, businesses are focusing on integrating stack technologies into their processes as it enables agents to address customer issues and queries in consistent ways across all communication channels. As a result, businesses are able to enhance customer loyalty and operational performance.

The emergence of the omnichannel customer experience towards contact center software is expected to accelerate the growth over the forecast period. An omnichannel contact center allows customers to reach out for help across every channel. In addition, it allows agents to easily move between channels so that they can effectively help their customers.

Nowadays, buyers widely prefer cloud-based systems owing to benefits, such as usage flexibility, elimination of installation time and costs, and reduced maintenance charges. Subsequently, several customer relationship solution providers have extended their offerings to the cloud platform, enabling easy access to data virtually from any system across an organization. Also, easy to upgrade capability of the cloud platform allows companies to adjust to the constantly changing environment. The major players in the market are Alcatel-Lucent Enterprise, Genesys, Microsoft Corporation, Avaya, Inc., Cisco Systems, Inc., SAP SE, Nice Systems Ltd., Five9, Inc., NEC Corporation, and Huawei Technologies Co., Ltd.

Verified Market Research has segmented the Global Contact Center Software Market on the basis of Component, Deployment, End User, and Geography.

Contact Center Software Market by Component

Software
Services

Contact Center Software Market by Deployment

Cloud-based
On-premise

Contact Center Software Market by End User

Banking, Financial Services, and Insurance (BFSI)
Consumer Goods and retail
Healthcare
IT and Telecom
Government

Contact Center Software Market by Geography

North America

U.S
Canada
Mexico

Europe

Germany
France
U.K
Rest of Europe

Asia Pacific

China
Japan
India
Rest of Asia Pacific

ROW

Middle East & Africa
Latin America

Browse Related Reports:

Telecom Analytics Market by Application (Sales and Marketing Management, Risk and Compliance Management, Network Management, Customer Management), by Component (Software, Services), Geography, Forecast, 2020-2027

Endpoint Security Market by Deployment Mode (Cloud-Based, On-Premise), by Organization Size (Large Enterprises, Small and Medium Organizations, Individuals), by Component (Solution, Service), by Vertical (Healthcare, Government And Defense, IT And Telecom, Banking, Financial Services, And Insurance (BFSI), Retail, Education, Transportation), Geography, Forecast, 2020-2027

Microgrid Market by Type (AC microgrid, DC microgrid, Hybrid microgrid), by End Use (Commercial & Industrial, Remote, Government, Utilities, Institutes & Campuses, Military, Healthcare), Geography, Forecast, 2020-2027

Home Automation System Market by Software and Algorithm (Behavioral, Proactive), by Type (Luxury home automation, Diy home automation, Managed home automation, Mainstream home automation), by Product (Lighting Control, Relays, Occupancy Sensors, Daylight Sensors, Timers, Dimmers, Switches, Accessories and Other Products, Security and Access Control, Video Surveillance), by Technology, Geography, Forecast, 2020-2027

About Us

Verified Market Research is a leading Global Research and Consulting firm servicing over 5000+ customers. Verified Market Research provides advanced analytical research solutions while offering information enriched research studies. We offer insight into strategic and growth analyses, Data necessary to achieve corporate goals and critical revenue decisions.

Our 250 Analysts and SME’s offer a high level of expertise in data collection and governance use industrial techniques to collect and analyze data on more than 15,000 high impact and niche markets. Our analysts are trained to combine modern data collection techniques, superior research methodology, expertise and years of collective experience to produce informative and accurate research.

We study 14+ categories from Semiconductor & Electronics, Chemicals, Advanced Materials, Aerospace & Defense, Energy & Power, Healthcare, Pharmaceuticals, Automotive & Transportation, Information & Communication Technology, Software & Services, Information Security, Mining, Minerals & Metals, Building & construction, Agriculture industry and Medical Devices from over 100 countries.

Contact Us

Mr. Edwyne Fernandes
Verified Market Research
US: +1 (650)-781-4080
UK: +44 (203)-411-9686
APAC: +91 (902)-863-5784
US Toll Free: 1 (800)-782-1768
Email: sales@verifiedmarketresearch.com
Web: https://www.verifiedmarketresearch.com/
Follow Us: LinkedIn | Twitter