AI-Powered Partnership Enhances Contact Center Efficiency, Reduces Documentation Burden, and Elevates Patient Care

WESTLAKE, Texas, March 27, 2025 /PRNewswire/ — Overwhelmed healthcare contact centers face an unsustainable future as call volumes surge—AI is the solution. AvodahMed, a leader in AI-powered clinical workflow automation, and Caring One, a leading provider of global healthcare customer contact solutions and call center services, announced a strategic partnership designed to transform contact center support and business process outsourcing (BPO).

This collaboration brings new levels of efficiency, accuracy, and patient satisfaction to healthcare providers by integrating AvodahMed’s AI technology into Caring One’s global support contact management services. By implementing AvodahMed’s AI-driven real-time transcription and automation, Caring One’s contact center agents will be equipped with intelligent tools to streamline workflows, improve nurse triage services, optimize clinical documentation, and enhance overall patient engagement.

“AI isn’t just about efficiency—it’s about giving healthcare workers time back to focus on what truly matters: patient care. By integrating our real-time transcription and automation, we’re ensuring no critical detail is lost and every patient gets the attention they deserve,” said Paul Wiley, President of AvodahMed

AI-Powered Automation: The Future of Healthcare Contact Centers
The partnership brings real-time transcription, structured clinical documentation, and automated triage recommendations. Key benefits include:

• AI-powered transcription generates clinically relevant call notes instantly, enabling agents to focus on patient interactions.
• Real-time AI-driven call transcripts improve clinical note accuracy and care coordination, reducing errors in patient communication.
• AI-driven analytics provide insights into workforce planning, improving agent productivity and resource allocation.

“We are excited to partner with AvodahMed to deliver best-in-class AI solutions to our contact center teams,” said Kyle Richardson, President of Caring One. “By leveraging AI-powered documentation and workflow automation, we empower our agents to focus on what truly matters—delivering outstanding patient care. This partnership sets a new standard for AI-driven efficiency in healthcare contact center technology.”

Why Now? The Urgent Need for AI in Healthcare Contact Centers
Healthcare contact centers are under increasing pressure, with 61% of contact center leaders reporting rising call volumes since 2020, yet only 10% of organizations have fully implemented AI solutions (McKinsey & Company). This gap creates a critical need for AI-driven efficiency.

About AvodahMed 
Avodah is an advanced artificial intelligence technology company committed to enhancing human connection through innovative solutions. With divisions in digital health and language translation, Avodah is dedicated to developing products that address complex challenges and improve outcomes across various sectors. AvodahMed, the digital health division, focuses on transforming how physicians and patients interact by providing state-of-the-art tools for healthcare professionals. Experience a world where everyone is seen, known, and understood. To learn more about AvodahMed, visit www.Avodahmed.com or find AvodahMed on LinkedIn, Facebook, Instagram, and X.

About Caring One
Caring One is a low-cost provider of healthcare information services for hospitals, MCOs, TPAs and other healthcare providers, enabling them to manage cases, supervise treatment plans, obtain patient information, and improve patient outcomes. Our mission is to help healthcare organizations accomplish their nonclinical patient service objectives through call centers located in the United States and the Philippines. We do this with global call center solutions staffed by RNs and member service representatives available 24/7. To learn more about Caring One, https://caring-one.com/

© 2025 Avodah Inc and/or its affiliates. All rights reserved. Cited marks are the property of Avodah and/or its affiliates. All other product or company names are the property of their respective holders, all rights reserved.

Media Contacts:

View original content to download multimedia:https://www.prnewswire.com/news-releases/avodahmed-and-caring-one-transform-healthcare-contact-centers-with-real-time-documentation–automation-302412289.html

SOURCE AvodahMed