SAN FRANCISCO, March 25, 2025 /PRNewswire/ — unitQ, the leading AI customer insights platform, today announced that agentQ, autonomous AI for real-time customer insights, has won the 2025 Artificial Intelligence Excellence Awards by the Business Intelligence Group. This recognition — in the “Innovative AI Products” category — underscores agentQ’s breakthrough capabilities in generative AI for customer intelligence.

agentQ is autonomous AI that provides real-time customer insights, empowering businesses to convert siloed customer signals from 100+ unstructured customer feedback sources into actionable recommendations to build exceptional products and customer experiences. Leveraging unitQ’s cleansed, translated and granularly categorized customer feedback data, agentQ understands your business as deeply as a tenured employee. Its opinionated and actionable insights can help organizations optimize key performance indicators (KPIs), prioritize strategic initiatives and drive greater efficiency across all teams from product, to engineering, to customer experience.

Easy to use — just ask
agentQ is purpose-built to empower organizations to drive growth with AI customer insights to answer questions like:

• “How should I prioritize my bug backlog based on revenue impact?”
• “How can I reduce support tickets?”
• “What are the top feature requests related to search?”

agentQ supports customer feedback in any language, as well as engagement data and customer metadata like device type and payment tier. With all teams leveraging the same customer insights, going from hypothesis to resolution has never been faster.

Enterprise-ready, source-grounded AI insights
In addition, agentQ provides source-grounded AI insights with citations, allowing you to verify insights in a single click. Trust extends deep into agentQ’s architecture, with enterprise-ready security and automatic redaction of all personally identifiable information to protect customer privacy.

“We’re honored to receive this recognition from the Business Intelligence Group, affirming agentQ’s role in transforming the way organizations harness AI for customer intelligence. agentQ empowers companies to go beyond traditional analytics, making customer feedback instantly accessible and actionable,” said Christian Wiklund, CEO and Co-Founder of unitQ. “With unparalleled transparency and enterprise-ready security, agentQ ensures companies can take action on trusted insights. This latest award highlights our commitment to innovation and delivering exceptional value to our customers.”

Repeat award for unitQ
This is the second year in a row that Business Intelligence Group has awarded unitQ for AI and innovation, and we could not be more thrilled to receive this recognition. The honorees represent the pinnacle of AI advancement, excelling in predictive analytics, generative AI, explainable AI and beyond. Selected by a panel of industry experts, the winners exemplify the transformative power of artificial intelligence across diverse industries, from finance and healthcare to cybersecurity and autonomous systems.

“We are honored to recognize these trailblazers who are pushing the boundaries of what AI can achieve,” said Russ Fordyce, CEO of Business Intelligence Group. “These innovators are not only demonstrating technical excellence but also showing how AI can be harnessed to solve real-world challenges and improve lives.”

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers.

For more information, contact Eliana Starbird, Chief Nominations Officer at contact@bintelligence.com

About unitQ
unitQ, the leading AI customer insights platform, enables businesses to pinpoint real customer issues and needs instantly with AI. AI agents automatically transform customer feedback from diverse channels — such as support tickets, product analytics, app stores, social media, surveys and more — into actionable insights in real time.

Companies can drive product innovation, streamline issue resolution and elevate customer experiences, all guided by the authentic voice of their customers. AI agents aggregate and categorize all customer feedback into thousands of granular categories, ensuring organizations always understand precisely what matters most to their users.

Robust dashboards and alerts monitor customer experience trends and competitor offerings in real time. Accelerate product development cycles by closely tracking customer reactions to launches, identifying top feature requests and prioritizing roadmaps based on key performance indicators such as retention, Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

Category-leading companies — including Bumble, Zendesk, PayPal, and Uber — trust unitQ to drive growth, reduce churn and build lasting brand loyalty.

To learn more, contact David Kravets from unitQ at media@unitq.com.

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SOURCE unitQ