BRIDGEWATER, N.J., Oct. 16, 2024 /PRNewswire/ — Openstream.ai, a leader in Conversational AI, has received a new patent for its Multimodal Collaborative Plan-Based Dialogue System. This innovation enhances its AI platform, Eva (Enterprise Virtual Assistant), by using a unique combination of neuro-symbolic AI to prevent AI hallucinations—errors where AI generates false or misleading information.

Businesses need AI systems that can accurately interact with users and carry out tasks reliably. Eva’s neuro-symbolic AI combines the data-processing power of Neural AI with the logical reasoning of Symbolic AI. This ensures the AI operates based on known facts, providing clear and transparent responses without the risks associated with traditional AI models.

Magnus Revang, Chief Product Officer at Openstream.ai, said, “This advancement allows enterprises to use Multimodal AI agents that learn and improve with every interaction, delivering fast and accurate results augmenting large language models (LLMs).”

Eva’s approach ensures that AI-driven systems make decisions grounded in real data, making it particularly useful for industries like Healthcare, Finance, Insurance, and Government, where accuracy and compliance are critical.

David Stark, Chief Marketing Officer, added, “With Eva, companies get Multimodal AI agents that can act with empathy based on facts, avoiding the risks and costs tied to less reliable AI models. Eva provides the perfect balance of scalability, quality, and safety.”

AI Agents and autonomous systems built with Eva seamlessly interpret and respond to natural language and multimodal inputs, while recognizing intricate patterns in user behavior. They can reason with abstract concepts and relationships, leveraging knowledge graphs to retain information gathered across complex, multi-turn conversations. These systems engage in empathetic interactions with users and collaborate effectively with other AI agents, ensuring a deeper, more intuitive understanding of the humans they serve.

Eva’s Multimodal AI agents can understand natural language, and facial expressions, recognize patterns in user behavior, and engage in complex conversations. These systems are ideal for enterprises looking to improve the quality of engagement, reduce risks, stay compliant, and maintain transparency.

This patent marks another significant achievement for Openstream.ai and follows a series of other notable milestones in 2024. The company recently secured additional patents for its Multimodal AI-Driven Digital Twins of Humans and for Multimodal AI Agents That Can Plan, Reason, And Explain. Openstream.ai was also recognized as an Artificial Intelligence Finalist in the 17th Annual Ventana (ISG) Research Digital Innovation Awards and won Top Provider Winner for AI Bots in Metrigy’s 2024 MetriStar Customer Experience Awards. Further honors include being named to the 2024 KMWorld 100 Companies that Matter in Knowledge Management, recognized as an AI Trailblazer on the 2024 KM World AI 100, and listed as an AI Visionary on the eWeek Top 150 Top AI Companies of 2024. Openstream.ai has also been included in over 20 Gartner research reports in 2024 and earned the distinction of being the sole Visionary in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI.

ABOUT OPENSTREAM.AI
Openstream.ai empowers enterprises to create seamless, dynamic conversations with their audiences across multiple modalities, channels, and languages through its innovative Conversational AI platform, Eva (Enterprise Virtual Assistant). Eva features a portfolio of patented multimodal AI technologies and advanced Generative AI models, combining the latest AI techniques to deliver exceptional conversational experiences. Tailored to meet the specific needs of enterprises, the platform emphasizes Trust, Explainability, Data Governance, and Privacy Protection. Headquartered in Bridgewater, NJ, Openstream.ai provides cutting-edge solutions and expertise to forward-thinking enterprises worldwide.

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