Healthcare CRM Market Size is Projected to Reach USD 31.5 Billion by 2030 at 10.6 % CAGR | Market Research Future

Healthcare CRM Market Research Report Information by Type (Operational CRM, Analytical CRM and Collaborative CRM), Component (software and service), Mode of Delivery (Cloud-Based and On-Premise), Application (Communication Module, Patient Management, Task Management, Report Module), End User (Healthcare Providers and Healthcare Payers) and Region (Americas, Europe, Asia-Pacific and Rest of the World) – Global Forecast till 2030

According to MRFR analysis, the Healthcare CRM Market is expected to register a CAGR of~10.6% from 2022to 2030and hold a value of over USD 31.5 billion by 2030.

The Healthcare CRM (Customer Relationship Management) Market refers to the market for software and systems used by healthcare organizations to manage and improve their interactions with patients, providers, and other stakeholders. Healthcare CRM systems help organizations to streamline and automate their patient engagement processes, including patient acquisition, appointment scheduling, patient education, billing, and customer support. These systems are designed to help healthcare providers to better understand their patients’ needs and preferences, enhance patient satisfaction, and improve the quality of care provided.

The COVID-19 pandemic had a significant impact on the Healthcare CRM market. The pandemic has resulted in a surge in demand for healthcare services, including telemedicine, remote patient monitoring, and virtual consultations. As a result, healthcare providers have had to quickly adopt new technologies and digital solutions to meet the changing needs of their patients.

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This has led to an increased demand for Healthcare CRM solutions that can support these new modes of care delivery.

Segmentation

The Healthcare CRM Market has been segmented into type, end user and deployment mode.

Based on the type, the market has been segmented into Operational CRM and Analytical CRM and Collaborative CRM.

 Based on the end user, the market has been segmented into communication module, patient management, task management and report module.

Based on the deployment mode, the market has been segmented into cloud-based and on-premise.

Key Players

Some of the key market players are:

• SugarCRM (US)
• SAP SE (Germany)
• Keona Health (US)
• Microsoft (US) com
• Infor Inc. (US)
• Healthgrades (US)
• Oracle (US)
• Influence Health (US)
• Accenture (Ireland)

Regional Analysis

North America is currently the largest region in the Healthcare CRM market, accounting for a significant share of the global market. The region is home to a large number of healthcare providers and a highly developed healthcare infrastructure, which has led to a high demand for Healthcare CRM solutions.

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The region has a strong focus on digital innovation and technology adoption, with many healthcare organizations investing in new solutions to improve patient engagement, optimize operations, and enhance the quality of care provided. The increasing adoption of electronic health records (EHRs) and the growth of telehealth services have also contributed to the growth of the Healthcare CRM market in North America.

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