Town of Winchester, Connecticut, Improves Customer Service with OpenGov Partnership

The Town of Winchester, CT, has a more customer-friendly online permitting software solution, thanks to a partnership with OpenGov, the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies.

The Town, in northwest Connecticut, had been using an outdated solution that lacked a public portal to apply for permits and licenses. With a goal to be more customer-friendly, Town leaders introduced OpenGov Citizen Services.

OpenGov Citizen Services features a customer portal that guides residents seeking permits and licenses through a short survey that helps determine the forms needed. Residents can then draft, submit and pay for applications online. They can even check their application status online and message reviewers. With this streamlined license renewal process and less walk-in traffic, Town staff can focus on higher priority tasks.

The Town of Winchester joins more than 1,000 public sector organizations leveraging OpenGov to revolutionize work processes with cloud-based software designed specifically for the needs of government.

About OpenGov

OpenGov is the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies. On a mission to power more effective and accountable government, OpenGov serves more than 1,000 agencies across the U.S.  Built exclusively for the unique budgeting, financial management, and citizen services needs of the public sector, the OpenGov ERP Cloud makes organizations more collaborative, digitizes mission-critical processes, and enables best-in-class communication with stakeholders.

Tags: online permitting software