Contact Center Market Next Big Thing | Major Giants- Alorica, Convergys, Atento
Research Reports
Mar 16, 2021
The latest update of Global Contact Center Market study provides comprehensive information on the development activities by industry players, growth opportunities and market sizing for Contact Center, complete with analysis by key segments, leading and emerging players, and geographies. The 172 page study covers the detailed business overview of each profiled players, its complete research and market development history with latest news and press releases. The study helps in identifying and tracking emerging players in the market and their portfolios, to enhance decision making capabilities and helps to create effective counter strategies to gain competitive advantage. Some of the players profiled/ part of study coverage are Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices & Comdata Group.
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HTF Market Intelligence study explored over 15+ countries with detailed data layout spread from 2015 to 2026 and nearly 12+ regional indicators of Global Contact Center Market. The study is built using data and information sourced from various primary and secondary sources, proprietary databases, company/university websites, regulators, conferences, SEC filings, investor presentations and featured press releases from company sites and industry-specific third party sources.
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MARKET SCOPE & TARGET WITH KEY FINDINGS / OBJECTIVES
1. The Contact Center Market Key Business Segments Growth & % Share
Telecommunication, BFSI, Government and Public Sector, Healthcare and Life Sciences, Retail and Consumer Goods & Others are the segments analysed and sized in this study by application/end-users, displays the potential growth and various shift for period 2014 to 2026. The changing dynamics supporting the growth makes it critical for businesses in this space to keep abreast of the moving pulse of the market. Check which segment will bring in healthy gains adding significant momentum to overall growth. , On-Premise Type & Cloud-based Type have been considered for segmenting Contact Center market by type.
Additionally, the study provides an in-depth overview of country level break-up classified as potentially high growth rate territory, countries with highest market share in past and current scenario. Some of the regional break-up classified in the study are North America, United States, Canada, Mexico, Asia-Pacific, China, Japan, Korea, India, Southeast Asia, Australia, China Taiwan, Rest of Asia-Pacific, Europe, Germany, UK, France, Italy, Russia, Spain, Benelux, Rest of Europe, South America, Brazil, Argentina, Colombia, Chile, Rest of South America, Middle East & Africa, Saudi Arabia, Turkey, Egypt, South Africa & Rest of Middle East & Africa.
2) How Study Have Considered the Impact of COVID-19 / Economic Slowdown of 2020 ?
Analyst at HTF MI have conducted special survey and have connected with opinion leaders and Industry experts from various region to minutely understand impact on growth as well as local reforms to fight the situation. A special chapter in the study presents Impact Analysis of COVID-19 on Global Contact Center Market along with tables and graphs related to various country and segments showcasing impact on growth trends.
3. Who is staying up in Competition
Due to pandemic, significant economic challenges confront China. Amid the growing push for decoupling and economic distancing, the changing relationship between China and the rest of the world will influence competition and opportunities in the Contact Center market. Negotiations between the 2-largest global economies will continue in 2020, shaping all the uncertainty and worry-making still some emerging players are tapping highest growth rate and establishing its market share whereas reliable giants of Global Contact Center Market still tuned with their strategic moves to challenge all competition.
How Key Players of the Global Contact Center Market are Identified and What all Scenarios are considered while profiling players such as Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel), Transcom, TeleTech, Concentrix (SYNNEX), HKT Teleservices & Comdata Group.
– Disruptive competition tops the list of industry challenges
– Customer experience, Revenue Monetization models and cost analysis.
– Top innovative Strategies, drivers, competitive moves etc.
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Extracts from the TOC:
The exhaustive study has been prepared painstakingly by considering all important parameters. Some of these were
• Market sizing (value & volume) by Key Business Segments and Potential and Emerging Countries/Geographies
• Market driving trends
• Consumers options and preferences, Vendor and Supplier Landscape
• Regulatory Actions and Regional Policy Impacts
• Projected Growth Opportunities
• Industry challenges and constraints
• Technological environment and facilitators
• Consumer spending dynamics and trends
• other developments
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