COVID-19 Impact on Customer Care BPO Market Grow at a CAGR of 6.2% During the Forecast Period 2021- 2026 | Teleperformance SA, Convergys, Arvato
Research Reports
Feb 10, 2021
Global Customer Care BPO Market Growth Status and Outlook 2021-2026
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc.
According to this latest study, the 2020 growth of Customer Care BPO will have significant change from previous year. By the most conservative estimates of global Customer Care BPO market size (most likely outcome) will be a year-over-year revenue growth rate of XX% in 2020, from US$ 49580 million in 2019. Over the next five years the Customer Care BPO market will register a 6.2% CAGR in terms of revenue, the global market size will reach US$ 63080 million by 2025.
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Companies Profiled in this report includes: Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp,, Amdocs, Transcom, Comdata, West Corporation, Infosys BPM, StarTek Inc
This report presents a comprehensive overview, market shares, and growth opportunities of Customer Care BPO market by product type, application, key manufacturers and key regions and countries.
Segmentation by type: breakdown data from 2016 to 2021 in Section 2.3; and forecast to 2026 in section 10.7.
Onshore Outsourcing
Offshore Outsourcing
Segmentation by application: breakdown data from 2016 to 2021, in Section 2.4; and forecast to 2026 in section 10.8.
Telecom and IT
BFSI
Healthcare and Life Sciences
Government and Public
Retail and Consumer Goods
Others
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Research objectives
To study and analyze the global Customer Care BPO market size by key regions/countries, type and application, history data from 2015 to 2019, and forecast to 2025.
To understand the structure of Customer Care BPO market by identifying its various subsegments.
Focuses on the key global Customer Care BPO players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Customer Care BPO with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Customer Care BPO submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Content:
1 Scope of the Report
2 Executive Summary
3 Global Customer Care BPO by Players
4 Customer Care BPO by Regions
5 Americas
6 APAC
7 Europe
8 Middle East & Africa
9 Market Drivers, Challenges and Trends
10 Global Customer Care BPO Market Forecast
11 Key Players Analysis
11.1 Teleperformance SA
11.1.1 Teleperformance SA Company Information
11.1.2 Teleperformance SA Customer Care BPO Product Offered
11.1.3 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2019-2021)
11.1.4 Teleperformance SA Main Business Overview
11.1.5 Teleperformance SA Latest Developments
11.2 Convergys
11.2.1 Convergys Company Information
11.2.2 Convergys Customer Care BPO Product Offered
11.2.3 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2019-2021)
11.2.4 Convergys Main Business Overview
11.2.5 Convergys Latest Developments
11.3 Arvato
11.3.1 Arvato Company Information
11.3.2 Arvato Customer Care BPO Product Offered
11.3.3 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2019-2021)
11.3.4 Arvato Main Business Overview
11.3.5 Arvato Latest Developments
11.4 Sykes Enterprises
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