DUBLIN, March 13, 2020 /PRNewswire/ — The “End-User Priorities in Communications and Collaboration Investments, 2019” report has been added to ResearchAndMarkets.com’s offering.

The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified communications (UC) clients; consumer messaging and calling services (e.g., Skype, Google, WhatsApp, WeChat); headsets; and unified messaging.

This research aims to:

• Understand the IT-related challenges organizations face today
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets

Key Features:

• IT staff, C-level leaders and department heads are most commonly involved in enterprise digital solution purchase decisions.
• Those same roles are also most consistently involved in driving solutions adoption within their organizations.
• A consumer-like experience is deemed very influential in communications and collaboration solution purchase decisions.
• Half of decision-maker respondents often consider diverse workforce demographics, compared to 27 percent that always consider workforce demographics, in purchase decisions.
• Only 15 percent of respondents view their organizations as part of the late majority or laggards with respect to adoption of new enterprise digital technologies.
• A majority of organizations expect the number of private offices, huddle rooms and mid-to-large conference rooms to increase in the next three years.
• Desktop communications and collaboration tools, wireless enterprise voice devices, video endpoints, and collaboration-equipped huddle spaces rank among the top investments aimed at increasing office productivity.
• The top drivers for investing in communications and collaboration solutions in the next two years include improving teamwork, information management and customer experiences.
• Top investment restraints across most technologies include: cost, lack of perceived value and integration complexity.
• Organizations are almost equally split on whether they have deployed single-vendor vs multi-vendor solutions. Hybrid (cloud and premises-based) architectures will continue to account for a considerable share of customer communications environments.
• Leveraging artificial intelligence (AI) to enhance communications is a very relevant or somewhat relevant topic for nearly 80 percent of organizations.
• Security concerns and job displacement are top concerns associated with leveraging AI to enhance communications.
• The top four decision-making factors across numerous technologies include: security, ease of use, reliability, and features.
• The top four investments for enterprise digital solutions in 2020 include: big data analytics, web and video conferencing, group video conferencing, and marketing automation.

Key Topics Covered:

1. Research Objectives and Methods

• Research Objectives
• Survey Methodology
• Countries Where Survey Respondents’ IT/Telecom Assets are Situated
• Survey Respondents by Company Size
• Survey Respondent Roles in Technology Purchase Decisions
• Survey Respondents by Industry Sector
• Survey Respondents by Job Title

2. Summary of Major Findings

3. Decision-maker Positioning

• Roles Involved in Technology Purchase Decisions
• Roles Driving Technology Adoption
• Importance of Consumer-like Experiences
• Importance of Application Support on Mobile Devices
• Workforce Demographic Considerations in Purchase Decisions
• Position on the Adoption Curve of New Technologies
• Open Office and Small Meeting Space Adoption
• Office Configuration Expectations in Three Years
• Top Investment Plans to Support Productive Offices

4. Communications and Collaboration Adoption Status

• Top Drivers for Technology Investments
• Communications and Collaboration Technologies Currently Deployed
• Conferencing Technologies Currently Deployed
• How Technology is Deployed
• Frequency of Technology Use
• How Technology is Deployed
• Benefits of Communication and Collaboration Deployment
• Top Restraints to Desktop Video and Web Conferencing Investment
• Top Restraints to Conference Room-based Video Conferencing Investment
• Top Restraints to Huddle Room Video Conferencing (Meant for Small Rooms of Up to 4-6 People Investment
• Top Restraints to Audio Conferencing Investment
• Top Restraints to IP Telephony Investment
• Top Restraints to Team Collaboration Tools (e.g., Slack, Microsoft Teams) Investment
• Top Restraints to Desktop or Mobile Voice or UC Client Investment
• Top Restraints to Consumer Messaging and Calling Services (e.g., Skype, Google) Investment
• Top Restraints to Headset Investment
• Top Restraints to Webinar Investment
• Current Communications Environments
• Plans for Communications Solutions in Two Years
• Status of Microsoft Skype for Business and Teams Deployment
• Relevance of Using AI to Enhance Communications
• Benefits of Using AI to Enhance Communications
• Risks of Using AI to Enhance Communications
• Current Video and Web Conferencing Deployments
• Satisfaction with Cloud Video and Web Conferencing Solutions
• Top Factors in Cloud Video and Web Conferencing Selection
• Satisfaction with Team Collaboration Tools
• Top Factors in Team Collaboration Tool Selection
• Perceptions of Team Collaboration Tool Providers
• Satisfaction with Room-based Video Conferencing Devices
• Top Factors Affecting Room-based Video Conferencing Device Purchases

5. Budgets

• Total Annual Revenues
• Revenue Growth
• Profit Margins
• Top Investments for 2020 Enterprise Digital Solution Budgets

6. Conclusion

Companies Mentioned

• Google
• Microsoft
• Skype
• Slack
• WeChat
• WhatsApp

For more information about this report visit https://www.researchandmarkets.com/r/mjpt75

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