BOSTON, Nov. 13, 2019 /PRNewswire-PRWeb/ — Panviva, a global leader in the customer experience (CX) and digital transformation space, is pleased to announce our Annual Top 25 Customer Experience Influencers to Follow list for 2019. For the second year, we have identified a list of the top CX thought leaders in the industry and share their personal insights on how to create superior CX in your organization.

According to Panviva Marketing Director Dawn Corrente the list was created to honor those in the industry who help businesses build a better CX strategy. “We saw a need for CX in organizations for future growth and the influencers we chose lead the way with their experience and expertise,” she noted. “We know 81% of companies expect to be competing mostly or completely on the basis of CX in the near future. These experts can help your organization provide an exceptional customer experience.”

We received many submissions of qualified and fantastic candidates and it was not easy to narrow down this list. This year, we’ve added more global influencers to better reflect our mission to provide stellar CX to industries worldwide.

Below are our top picks in alphabetical order:

Roy Atkinson—Top Influencer in the Service and Support Industry

Jeanne Bliss—Founder and President of CustomerBliss, and Co-Founder of The Customer Experience Professionals Association

Megan Burns—Customer & Employee Experience Expert, CEO, Experience Enterprises

James Dodkins—Customer Experience Rockstar, Accidental #1 Best-Selling Author

Annette Franz—Founder and CEO of CX Journey Inc.

Linda Harden— President and Publisher, Contact Center Pipeline

Shep Hyken—Chief Amazement Officer of Shepard Presentations

Luke Jamieson—Head of CX/EX at Customer Driven, Founder & CEO of Playfulli, Australia

Fiona Keough—CEO Auscontact Association, Australia

Peter Lavers—Top Customer Service Influencer

Diane Magers—Certified Customer Experience Professional

Erica Marois—Content Marketing Specialist at 8×8, Founder #ICMIchat

Flavio Martins—VP of Operations and Customer Support at DigiCert, Inc.

Samantha Middlebrook—Digital Transformation Strategist at Panviva

Blake Morgan—Customer Experience Futurist

Greg Ortbach—CX Engagement Catalyst, Co-host of #CustServ Chat

Stephen Pappas—US Operations & Chief Marketing Officer, Panviva

Kathleen Peterson—Founder and Chief Vision Officer of PowerHouse Consulting

Bill Quiseng—Speaker, blogger and customer service writer

Bruce Temkin—Co-Founder of /CXPA.org, Head of #XM Institute at /Qualtrics.com

Justin Tippett—Founder of CX Group Australia

Jeff Toister—Nationally Recognized Employee Training Expert, Sought-After Speaker

Adam Toporek—Founder of the popular Customers That Stick® blog, Co-host of the Crack the Customer Code Podcast

Dr. Catriona Wallace—Founder of Flamingo Ai – Artificial Intelligence

Jeremy Watkin—Product Marketing 8×8, Co-Founder Customer Service Life

Full bios, headshots and personalized tips and CX advice from these experts can be read here. We received many qualified submissions for this year’s list. Do you know a #CX influencer who should be included in our next top picks? Message us on Twitter @Panviva or through email: cfleming@panviva.com to nominate your favorite influencer today!

About Panviva:
Panviva cloud software helps companies provide exceptional customer experiences by delivering real-time intelligent information to customers when and where they need it most-even across the Omnichannel. Panviva empowers your employees so they can respond to customers with consistent, relevant and accurate answers anywhere, anytime—improving response time and increasing operational efficiencies.

SOURCE Panviva