LONDON, July 30, 2019 /PRNewswire-PRWeb/ — Creative Virtual, a world leader in customer and employee engagement solutions, is now offering a no cost consultation workshop and initial chatbot upgrade to companies struggling with failing and poor performing chatbots and virtual agents.

“If your chatbot project isn’t delivering the results you were promised, you aren’t alone,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “The industry is suffering from confusion created by media hype around artificial intelligence (AI), false promises made by some vendors about the capabilities of the technology, and a lack of understanding about what is involved with building and maintaining a successful solution. Creative Virtual’s expertise and technology enables us to rescue organisations on the verge of abandoning their chatbot due to poor performance or failure to reach the deployment stage.”

Named the AI-Enhanced Customer Self-Service Product Leader by Frost & Sullivan earlier this year, Creative Virtual has over 15 years of experience in the industry. Their suite of chatbot, virtual agent and live chat solutions are designed to be complimentary to the tools and processes organisations already have in place and to integrate with a variety of other systems to create a personalised, seamless customer experience (CX). This flexibility allows for unlimited customisation by channel, product, business unit, user profile and device. Creative Virtual offers options for hosting on-premise and in the cloud as well as providing built-in workflow management within their conversational platform.

“Frost & Sullivan appreciates the way Creative Virtual reminds enterprises that the guidance of an experienced strategic partner is essential,” says Stephen Loynd, Global Program Director, Digital Experience at Frost & Sullivan. “For instance, while most organisations realise the need to apply AI and machine learning to their customer experience initiatives, Creative Virtual stresses the need to be smart about the choices the client makes. Its expert team helps clients chart a more thoughtful course through the confusing set of options in the industry today.”

Creative Virtual’s Chatbot Rescue Programme provides organisations that have failing chatbot and virtual agent projects with a no cost consultation workshop and initial upgrade to the award-winning V-Person™ platform. Organisations can request more information and a personalised consultation on the Creative Virtual website.

ABOUT CREATIVE VIRTUAL

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017 and Frost & Sullivan’s 2019 AI-Enhance Customer Self-Service Product Leadership Award, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.

SOURCE Creative Virtual