SAN FRANCISCO, March 19, 2019 /PRNewswire/ — Genesys^® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is providing a free on-demand webinar to discuss findings from the 2019 Global Customer Experience Benchmarking Report published by Dimension Data, a global ICT solutions and services provider. The webinar highlights new trends identified in the Dimension Data report, with a focus on areas where organizational alignment is critical for innovation and how improving the employee experience can positively impact the customer journey.

What: Ambition to Execution – Revealing Key Insights from Dimension Data’s 2019 Global CX Benchmarking Report

Dimension Data’s 2019 Global CX Benchmarking Report reveals a gap between many organizations’ customer experience ambitions and their ability to execute. While companies may have a vision for up-leveling their customer experience, many find it difficult to translate plans into reality. Expert panelists from Dimension Data and Genesys will provide practical ways businesses can leverage artificial intelligence and analytics to create experiences that truly connect with their customers.

Who:

• Robert Allman, group senior vice president, CX, Dimension Data
• Gordon Sexton, AI practice manager, Genesys
• Conor McGann, vice president of engineering, AI, Genesys

Why: Join this webinar to:

• Get guidance to help any organization modernize the delivery of their customer experience at a scale and pace that suits their needs.
• Discuss how to utilize the employee experience and workforce optimization to build meaningful customer interactions.
• Gain insight into how to transform customer analytics and AI into market intelligence.

How: Register now to receive an on-demand recording.

About Genesys
Genesys^® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, and Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Rachel Faulkner
Public Relations Director
Genesys
rachel.faulkner@genesys.com
+1 317-715-8109

Adriana Saldaña
Sterling Communications
genesys@sterlingpr.com
+1 408-395-5500

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SOURCE Genesys