ROCKVILLE, Md., Jan. 30, 2018 /PRNewswire/ — GENERALI has signed an agreement with Expert System to implement Artificial Intelligence in its work process in Spain, in the first quarter of 2018. As part of its innovation and digitalisation strategy, GENERALI will implement Expert System’s Cogito® technology to classify large volumes of unstructured information using cognitive computing. During the first stage, the project will focus on registration and claim processing, however, the plan is to extend the application of this technology to other areas of business.

The project, which was tested with excellent results, will allow to automatically classify the approximately 1 million emails that the insurance company receives every year in areas involving its customer service.

When it receives an email or a physical document, Cogito will automatically redirect it to the department in charge of dealing with the matter, ensuring it is processed smoothly and swiftly. The information received will be classified based on management criteria including more than 200 categories and the system will also detect if any required documents are missing.

Cogito®, Expert System’s cognitive computing technology, reads, understands and responds to the user’s needs to improve and increase decision making, simulating the process followed by the human brain when it receives and reads new information.

Once the operating criteria have been implemented, the software is designed to function autonomously and faultlessly, 24 hours a day, every day of the year. This process considerably saves time and reduces costs, allowing GENERALI to offer better customer service, as it speeds up all processes part of the insurance company’s day to day business.

The project highlights GENERALI’s efforts to focus on innovation and digitalisation through initiatives that enable the Group to work in a simpler, smarter and faster way.

Generali is an independent, Italian Group, with a strong international presence. Established in 1831, it is among the world’s leading insurers and is present in over 60 countries with total premium income exceeding €70 billion in 2016. With over 74,000 employees in the world and 55 million clients, the Group has a leading position in Western Europe and an increasingly significant presence in the markets of Central and Eastern Europe as well as in Asia. In 2017, the Generali Group was included among the most sustainable companies in the world by the Corporate Knights ranking.
https://www.generali.com /  GENERALI ESPAÑA: https://www.generali.es/quienes-somos/espana

Expert System created Cogito, a cognitive computing technology that transforms the way organizations find, comprehend and use information. Cogito leverages proprietary artificial intelligence algorithms to deliver business value and ROI by extracting actionable knowledge from internal and external information and automating business processes. Cogito has been deployed to serve enterprises and government organizations in some of the world’s largest industries (Banking and Insurance, Pharmaceuticals, Oil and Gas, Publishing and Government) including companies such as Shell, Chevron, Eli Lilly, Nalco Champion, Bloomberg BNA, Sanofi, Thomson Reuters, Wiley, Wolters Kluwer, the U.S. Department of Agriculture and the U.S. Department of Justice.

For more information visit www.expertsystem.com, follow us on Twitter at @Expert_System

View original content with multimedia:http://www.prnewswire.com/news-releases/generali-relies-on-artificial-intelligence-to-accelerate-registration-and-claim-management-process-300589857.html

SOURCE Expert System