LONDON, Jan. 9, 2018 /PRNewswire/ — Download the full report: https://www.reportbuyer.com/product/5262373

Virtual digital assistants (VDAs) are automated software applications or platforms that assist humans through understanding natural language in written or spoken form, and leverage some form of artificial intelligence (AI) in doing so.  Enterprise VDAs are controlled by an enterprise and deployed for interaction with a specific set of systems, using channels the organization typically controls, such as phone/interactive voice response (IVR), website, mobile applications, or kiosks; and channels they do not control, such as messaging applications like Facebook Messenger, LINE, or Telegram, or smart assistants like Amazon’s Alexa.Companies seeking efficiencies and automation for customer support and customer service began experimenting more than 10 years ago with automated applications that leveraged natural language processing (NLP). Most of these applications lived within an enterprise website, delivering smart search for frequently asked questions (FAQs), and then later as pop-up VDAs and avatars with more advanced capabilities.

In the last 3 years, significant advances in combining NLP with other forms of AI, primarily machine learning and deep learning, have made enterprise VDAs more intelligent and more useful. This advancement and other market factors have begun to expand the use cases for enterprise VDAs beyond customer service and marketing. Other notable use cases for enterprise VDAs include e-commerce and sales, business applications, healthcare, foreign language tutoring, and tax filing and processing.This Tractica report examines the market and technology issues surrounding enterprise VDAs and then presents 9-year forecasts for VDAs used in these end markets. The report covers how enterprise VDAs will be used across multiple channels in six key use cases: customer service and marketing, e-commerce and sales, business application, healthcare, foreign language tutoring, and tax filing and processing.

The study includes profiles for key industry players throughout the ecosystem. It also presents global market forecasts for enterprise VDAs, segmented by region, covering the period from 2016 through 2025.

Key Questions Addressed:
• What is the current state of the enterprise virtual digital assistant market and how will it develop over the next decade?
• What are the key use cases that will drive greater enterprise virtual digital assistant adoption?
• What are the key drivers of market growth, and the key challenges faced by the industry, in each world region?
• Who are the key players in the enterprise virtual digital assistant market, what is their competitive positioning, and which ones are poised for greatest success in the years ahead?
• What is the size of the enterprise virtual digital assistant market opportunity?

Who Needs This Report?
• Customer experience-focused enterprises
• Customer experience solution providers
• AI hardware and software providers
• Application developers
• Internet service providers
• Brand marketers and advertisers
• Investor community

Download the full report: https://www.reportbuyer.com/product/5262373

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