PHOENIX, Nov. 2, 2017 /PRNewswire/ — Community of customer service executives, Execs In The Know, have announced their next event for customer experience leaders. The Execs In The Know AI Briefing will take place December 4^th-5^th, 2017, in San Francisco, CA. The day and a half session is an opportunity to discuss how AI is impacting service strategies, with other care leaders that are looking to maximize their strategy or implement it.

Day one of the event, held at The Westin St. Francis San Francisco on Union Square, will feature an Innovations Lab, allowing attendees to see live applications of how AI is working to improve CX in different channels and processes, with various solutions providers.

Day two of the event will be held at Square Headquarters and begin with “An Overview of AI Trends for Customer Service With Square”. Square helps millions of sellers run their business – from secure credit card processing to point of sale solutions. The rest of the day will center on candid discussion, both with AI providers and corporate brands, to explore the challenges and opportunities today, in using AI for customer service.

“The future is predictive and personalized support, powered by artificial intelligence, which balances both technical and human solutions to customer success. At Square, our goal is to be always available, but rarely needed, and we are constantly working to provide fast, efficient (and ultimately human) answers to our sellers’ questions,” said Nate Rosenthal, Head of Customer Support at Square and current member of the Execs In The Know Corporate Advisory Board. “It’s exciting to see artificial intelligence, predictive support, and automation gaining traction throughout the industry, and I look forward to diving deeper into their potential during the Execs In The Know AI Briefing.”

To learn more about the event and how to register, visit the event website https://goo.gl/UgyZos.

About Execs In The Know

Execs In The Know is a worldwide community of over 50,000 Customer Experience Professionals. They connect people to engaging industry content, current trends, peer-to-peer collaboration, and networking opportunities. Their largest event, Customer Response Summit, takes place twice a year, uniting executives from many of today’s leading brands, to create impactful connections and share actionable insights.

Learn more at www.execsintheknow.com.

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SOURCE Execs In The Know