Major HfS Research Study Supported by Hexaware Validates Automation and Artificial Intelligence as C-Suite’s Number One Strategic Imperative

Press Releases

Oct 23, 2017

MUMBAI, October 23, 2017 /PRNewswire/ —

Hexaware, the fastest growing automation-led, next-generation provider of IT, BPO and consulting services, today announced the results of a new HfS Research study (supported by Hexaware); a first-of-its-kind research involving 400 senior operations and IT executives from enterprise customers to drive a fact-based discussion on the impact and maturity of automation and Artificial Intelligence (AI) on business operations. The study highlights the early investment, strategies around Intelligent Automation and the impact and maturity of automation & Artificial Intelligence (AI) on business operations. A few salient findings are highlighted below:

Approximately 82% of the respondents feel AI, Machine Learning and Process Automation are important C-Suite directives toward operations strategy
Customers believe RPA & AI will impact their future strategy but they lack the blueprint to initiate it
Industry-specific processes see a spike in the level of satisfaction when clients use third parties to implement RPA
Velocity of adopting AI will accelerate in the next 2 years to surpass Automation and will become mainstream

(Logo: http://mma.prnewswire.com/media/530945/Hexaware_Rebranding_Logo.jpg )

View the full report here http://hexaware.com/state-of-automation-and-AI-PoV.

“Enterprises are embarking towards Digital Transformation not only to gain competitive edge but provide a future ready ecosystem to their stakeholders. Hexaware‘s Digital Managed Services approach encompasses RPA, AI and Machine Learning that act as a catalyst towards this automation journey,” said Chinmoy Banerjee, EVP & Global Head, BPS – Hexaware Technologies. “This study emphasizes the importance of a new approach to Digital Transformation through automation while leveraging the right technology and engaging the right implementation partner,” he further added.

“Enterprises are increasingly learning that there is no silver bullet when it comes to aligning their operations with their digital business strategies. They need to streamline their processes, digitize obsolete workflows and create a data backbone that supports automation, Machine Learning and AI strategies for their business. RPA tools help breathe new life into stagnating systems, while advances in deep learning are critical for ambitious digital businesses seeking to stay ahead of their customer needs,” said Phil Fersht, CEO and Chief Analyst at HfS. “We‘ve reached a new inflection point in the world of operations that requires enterprises to knuckle down and digitize their processes to arrive at this next threshold of value.”