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Unified Communication as a Service Market Worth $97.7 Billion by 2025: Grand View Research, Inc.

SAN FRANCISCO, Jan. 16, 2020 /PRNewswire/ — The global unified communication as a service market size is anticipated to reach USD 97.7 billion by 2025, exhibiting a CAGR of 20.5% over the forecast period, according to a new report by Grand View Research, Inc. Technological proliferation in the communication sector is expected to offer growth opportunities over the forecast period. Artificial Intelligence (AI) and Machine Learning (ML) capabilities are expected to change the workforce dynamics, thereby replacing the enterprise voice calls with virtual assistants and bots.

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Key suggestions from the report:

Private cloud is expected to be the fastest-growing segment over the forecast period. The growth can be attributed to greater reliability, security, and more control offered by private cloud in the data center

  • The healthcare segment is expected to witness the highest CAGR over the forecast period owing to rising expectations of patients and staff to facilitate modern and effective communication
  • The Asia-Pacific region is expected to dominate the market over the forecast period. The introduction of 5G in the region has expanded revenue opportunities through faster data processing and communication
  • Key players in the unified communication as a service market are 8×8 Inc.;, Inc.; Avaya Inc.; CenturyLink, Inc.; Cisco Systems, Inc.; and Fuze, Inc.

Read 100 page research report with ToC on “Unified Communication as a Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical (Real Estate, Legal), By Region, And Segment Forecasts, 2019 – 2025” at:

  The rapid adoption of AI-enabled communication solutions is paving the way towards an increasingly connected future. These solutions assist professionals to simplify the workflow process by allowing machines to interpret data, analyze information, and guide them to make better decisions. For instance, Amazon, Inc., launched Chime, a cloud-based unified communication solution for meetings, video conferencing, and business calls. The increasing need to enhance business productivity by simplifying processes is expected to trigger the demand for solutions with respect to unified communication as a service.

The growing adoption of hybrid cloud solutions among organizations to prioritize and bifurcate company data has provided new opportunities for service providers to transition towards offering hybrid cloud solutions. Hybrid cloud allows companies to leverage the benefits of both cloud and on-premise infrastructure when planning to migrate to the cloud seamlessly. Additionally, the hybrid cloud also helps organizations to leverage existing infrastructure, thus offering cost-saving opportunities.

Having realized the increased benefits of UCaaS solutions, enterprises are integrating the solution with various social media platforms to understand the customer’s needs better and foster better customer relationships. Moreover, social media bots can also be integrated to address customer queries and get quick responses. Apart from the customer point of view, unified communication as a service can be leveraged with social media’s real-time features to ensure employee connectivity in remote locations for easier and efficient collaboration and engagement.

Healthcare has emerged as one of the promising sectors, which has opened new growth avenues in terms of growth and transformation. The digital transformation of the healthcare sector is expected to create a strategic approach in adopting solutions with respect to unified communication as a service, to improve the patient experience. The integration of UCaaS with healthcare sector-specific tools such as emergency paging, nurse call systems, and the patient-record system helps healthcare professionals in making quick decisions. Furthermore, the adoption of UCaaS ensures secure and efficient co-ordination amongst hospital staff, which is essential for patient well-being in critical situations, thus promoting market growth.

Grand View Research has segmented the global unified communication as a service market based on deployment, industry vertical, and region:

  • Unified Communication as a Service Deployment Outlook (Revenue, USD Billion, 2014 – 2025)
    • Public Cloud
    • Private Cloud
  • Unified Communication as a Service Industry Vertical Outlook (Revenue, USD Billion, 2014 – 2025)
    • Automotive
    • Education
    • Healthcare
    • BFSI
    • Hospitality
    • Real Estate
    • Legal
    • IT & Telecom
    • Others
  • Unified Communication as a Service Regional Outlook (Revenue, USD Billion, 2014 – 2025)
    • North America
      • U.S.
      • Canada
    • Europe
      • Germany
      • U.K.
    • Asia Pacific
      • Japan
      • China
      • India
    • Latin America
      • Brazil
      • Mexico
    • Middle East and Africa

Find more research reports on Communication Services Industry, by Grand View Research:

  • Business Process as a Service Market The market is anticipated to witness considerable growth in the coming years owing to reduced operational costs, lower Total Cost of Ownership (TCO), and a faster time to market (TTM).
  • Procurement As A Service Market  The global procurement as a service market size was valued at USD 5.7 billion in 2018 and is anticipated to register a CAGR of 7.3% from 2019 to 2025.
  • Threat Intelligence Market  The global threat intelligence market size was estimated at USD 3.02 billion in 2016. Use of intelligence is increasingly gaining strategic imperative amongst organizations to understand the threats based on available data points, which may propel the industry growth over the forecast period.

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About Grand View Research

  Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.

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Grand View Research, Inc.
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High Investment in AI and Machine Learning will Enhance Automotive Digital Assistants by 2025

Emotional intelligence and in-car voice biometrics will create opportunities for OEMs and start-ups seeking new business models, finds Frost & Sullivan

High Investment in AI and Machine Learning will Enhance Automotive Digital Assistants by 2025

SANTA CLARA, Calif., Jan. 16, 2020 /PRNewswire/ –Digital assistants are rapidly emerging the primary input medium in human-machine interface (HMI), creating new opportunities for in-vehicle engagement services. Digital assistants offer a smart and intuitive way to operate features in the vehicle and assure minimum driver distraction. Presently, their capabilities are targeted at systems that deliver navigation and entertainment services in cars to enhance users’ multimedia experience; however, future use-cases will focus on the safety and security of the vehicle and the driver.

“With the rising popularity of connected services such as traffic information and local search, digital assistants have become a key differentiator for original equipment manufacturers (OEMs). OEM-branded digital assistants will help automakers strengthen their brand and convert one-time sales into continual service-centric relationships,” said Anubhav Grover, Research Analyst, Mobility. “OEMs are aiming to create their own branded digital assistants that will co-exist and integrate with third-party and tech-branded digital assistants. BMW has already launched its own Intelligent Personal Assistant (IPA), which uses Alexa to access Amazon‘s e-commerce and Cortana for Microsoft Office.”

Frost & Sullivan’s recent analysis, Strategic Analysis of Automotive Digital Assistants, Forecast to 2025, studies the competitive landscape, business models, and future focus areas of OEMs, digital assistant suppliers, and technology companies. It examines the trends in artificial intelligence integration and voice biometrics. Furthermore, it analyzes the different strategies adopted by OEMs, tier-I suppliers, and technology startups in North America, Europe, and China.

For further information on this analysis, please visit:

North America is expected to continue leading the adoption of digital assistant solutions. Meanwhile, with higher penetration of long-term evolution (LTE) and greater production capacity in China, Asia-Pacific is expected to be a growth hub for OEMs,” noted Grover. “Digital assistant developers are increasingly building strategic partnerships with telecom providers and communication module makers to enhance on-road safety and in-vehicle data-rich services. Flexible business models such as ‘choice of network‘ for consumers will further improve customer retention and revenue generation.”

For greater growth opportunities, digital assistant companies are likely to:

  • Employ a hybrid approach with a mix of embedded solutions and cloud-based services.
  • Apply concepts like augmented reality and marketplace to contextual services in partnership with merchants and platform providers to extend personalized service straight to the vehicle.
  • Utilize cloud platform capabilities such as artificial intelligence (AI) and machine learning (ML) to offer compelling features that remain a challenge to replicate on the premises.
  • Ensure data privacy and protect automotive data stored in AI systems.

Strategic Analysis of Automotive Digital Assistants, Forecast to 2025, is part of Frost & Sullivan’s global Automotive & Transportation Growth Partnership Service program.

About Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Strategic Analysis of Automotive Digital Assistants, Forecast to 2025

Mariana Fernandez
Corporate Communications
T: +1 (210) 348.1012


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SOURCE Frost & Sullivan

"Crazy idea" leads Florida Poly students to take on the technology services market

LAKELAND, Fla., Jan. 16, 2020 /PRNewswire-PRWeb/ — A group of Florida Polytechnic University students has found work with a great company that offers hands-on experience, flexible hours, fun co-workers, and the kind of boss most people only dream of – themselves.

Madd Technologies LLC, which stemmed from an idea friends had late one night, is a technology start-up helmed by Florida Poly students and focused on the consumer electronics and computer software markets. It provides services such as product design, website design, computer-aided design, app development, and more.

“We had this crazy idea to start a company,” said CEO Djuan Gayle, a senior majoring in computer engineering. “We’re going to a technology school and we want to change the world, so why not be able to put all of that under a company and just make it happen.”

That crazy idea and the company’s willingness to take on unusual projects are reflected in its name.

Recent Madd Technologies projects have included the design of a university app, and the design of a smart refractometer to measure grapes for peak ripeness for a client in the wine industry.

In addition to providing technology services for local businesses, Madd Technologies is working on developing its own products, such as an algorithm that uses artificial intelligence to recommend clothing to customers.

“When you’re an engineer, everyone in the industry is looking for experience and as a student it can be difficult to gain that experience,” said Jaimie Davis, a junior electrical engineering major and the company’s technology officer. “Being a part of this company and working on project management skills and overall communication really helps all of us become better engineers.”

The eight-person company formed in 2018 and found guidance from Justin Heacock, Florida Poly’s entrepreneurship coordinator.

“It’s been a learning curve because it’s not like we’re going to business school, and Justin has been really good at helping with that,” Gayle said. “We go to him and he just finds the time.”

Gayle said the company is hoping to soon grow to about 15 team members and move into an office space in Lakeland and hopes to eventually be located near the University, providing both jobs and internships to other Florida Poly students.

“For the whole four years of college, we’ve been entrepreneurial-minded,” said Logan Carlson, a senior majoring in computer engineering and the company’s research and development officer.

Madd Technologies’ leadership said they hope other students will see their success and be motivated to follow their own “crazy ideas.”

“We learn by doing and one of the hallmarks of studying at Florida Poly is being able to get your hands on stuff,” Davis said. “But being in this company since my freshman year has really given me a lot more than I could ever expect from a college education.”

Students who would like to join Madd Technologies and businesses interested in the company’s services can email


SOURCE Florida Polytechnic University

RapidDeploy Nimbus Earns FirstNet Listed Designation

AUSTIN, Texas, Jan. 16, 2020 /PRNewswire/ — Following a rigorous review process, RapidDeploy Nimbus is now FirstNet® Listed and accessible via the FirstNet App Catalog.

RapidDeploy The Cloud Aided Dispatch Company (PRNewsfoto/RapidDeploy)

RapidDeploy’s new native Nimbus mobile application puts modern data capabilities at the fingertips of first responders, ranging from advanced location tracking and navigation to innovative voice control features. Mobile users can now collaborate with dispatchers and other responders in near real time, maximizing efficiency and responder safety.

FirstNet – America’s public safety communications platform – features the first-ever App Catalog geared to first responders, featuring more than 100 apps relevant to public safety’s mission. This gives FirstNet subscribers a dedicated location to find meaningful new solutions, like RapidDeploy Nimbus, that have been specifically reviewed for use with FirstNet services. Before any mobile solution can be added to the FirstNet App Catalog, it must pass stringent tests for security, relevancy, data privacy and more.  

“RapidDeploy’s mission is to reduce response times and improve first responder safety by increasing situational awareness,” said Steven Raucher, Co-Founder and CEO of RapidDeploy. “Our Nimbus smartphone app helps ensure that first responders arrive faster, safer and more informed.”

Achieving a FirstNet Listed designation means RapidDeploy Nimbus is a vetted and trusted solution for public safety, meeting FirstNet app requirements. Additionally, FirstNet subscribers will benefit from FirstNet reliability while using Nimbus.

Built with AT&T, in public-private partnership with the First Responder Network Authority, FirstNet is bringing public safety communications into the 21st century with new, innovative capabilities to strengthen first responders’ incident response. And it’s helping them connect to the critical information they need – every day and in every emergency.

“Only highly secure, high-quality, public safety relevant applications are added to the FirstNet App Catalog. And we’re pleased that RapidDeploy Nimbus is now Listed and available to FirstNet subscribers,” said Bob Sloan, chief operating officer, FirstNet Program at AT&T. “RapidDeploy brings additional capabilities for near real-time communication with dispatch and situational awareness for first responders.”

“Through our work with first responders, we heard their need for innovative applications to assist with their lifesaving mission. FirstNet is helping to address these needs, and we are pleased to welcome RapidDeploy Nimbus to the FirstNet App Catalog,” said Mark Golaszewski, executive director of Technology and Innovation, First Responder Network Authority.

To learn more about RapidDeploy Nimbus, go to For more on FirstNet, check out

FirstNet and the FirstNet logo are registered trademarks of the First Responder Network Authority.  All other marks are the property of their respective owners.

About RapidDeploy, Inc.
RapidDeploy is the market leader in Cloud Aided Dispatch software. The RapidDeploy platform is rich in features and interfaces, easy to deploy and affordable for agencies of all sizes. RapidDeploy was built by First Responders using modern Microsoft Azure Government Cloud architecture, providing mission-critical reliability, cybersecurity, and state-of-the-art Artificial Intelligence. Learn more at

Contact Information
Lacey McDaniel
+1 816.591.5219


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SOURCE RapidDeploy Appoints Celia Poon as Chief Financial Officer

MOUNTAIN VIEW, Calif., Jan. 16, 2020 /PRNewswire/ —, the inventor of the Talent Intelligence Platform™, the first AI-powered solution for enterprise talent needs, today announced the appointment of Celia Poon as Chief Financial Officer. A seasoned finance executive with experience in both public and private fast-growing companies in Silicon Valley, Poon joins following a year in which the company opened two new international offices, reached over $55 million in total funding, and experienced explosive growth.


“We are thrilled to welcome Celia Poon to our growing executive team,” said Ashutosh Garg, Co-Founder and CEO of “Having worked at both public and private technology companies, Celia has a strong track record in strategic and financial planning, scaling and taking public high growth companies. These skill sets are critical during this time of tremendous expansion for the company,” continued Garg.

Poon brings broad finance leadership experience to, having served as Chief Financial Officer at both Wag Labs, Inc. and Highfive. Prior to her roles as CFO, Poon served as VP of Finance at Twitter for four years, as well as VP of Corporate Finance at Zynga and VP of Corporate Finance and Treasury at Yahoo. Poon graduated with an economics degree from the University of California, Los Angeles, and holds a master of business administration degree from the Walter A. Haas School of Business at the University of California, Berkeley.

Poon will lead all financial operations at, with a focus on building out financial functions so that the company can grow and scale.

“I truly believe in’s vision to provide the right career path for everyone, and I couldn’t be more excited to join such a great team and a company with such strong momentum,” said Poon. “ has a holistic and unparalleled approach to using AI to shape the way companies recruit, manage and retain diverse talent. I look forward to helping grow the reach of and its impact on enterprises across the world.”

Poon joins at a time of rapid expansion—the company has seen a 400 percent growth in employees in 2019 and welcomed more than 100 customers located on four continents. is used in 25 countries and 13 languages around the world and its global footprint includes new offices in London and New York, as well as an artificial intelligence research and innovation hub in India.

“ is laying the foundation to provide the right career path to everyone in the world,” said Kamal Ahluwalia, President of “The global growth we witnessed in 2019 is a sign of the urgency CHROs have in transforming their talent strategy with’s AI-powered Talent Intelligence Platform. Celia’s addition to our leadership team will accelerate our ability to meet this growing international demand.”

The impact has delivered to its customers so far include:

  • 60 percent more qualified applicants leading to 20 percent more hires with the Eightfold-powered personalized career site, increasing the effectiveness of the career site, the most cost-effective way for any brand to attract top talent.
  • 47 percent more female applicants from the Eightfold-powered personalized career site, accelerating the imperative to build diverse teams.
  • 19 percent increase in hiring of female candidates using Eightfold bias-prevention technology.
  • 35 percent decrease in time-to-hire and 50 percent more requisitions managed per recruiter with Eightfold’s AI-powered talent acquisition, increasing the velocity of hiring while reducing cost.
  • 88 percent increase in employee referrals with Eightfold’s AI-powered talent acquisition.
  • Using Eightfold’s AI-powered talent matching, one-half of employees with specialized skills who were slated for workforce reduction instead could be offered appropriate jobs in other departments, representing an important new capability for employers to reduce layoffs during business transformations.
  • 81 percent increase in internal hires with Eightfold’s internal mobility solutions, showing evidence of a shift in the employee mindset from short-term jobs to long-term career planning.

About delivers the Talent Intelligence Platform™, the most effective way for companies to identify promising candidates, reach diversity hiring goals, retain top performers, and engage talent.’s patented artificial intelligence–based platform empowers enterprises to turn talent management into a competitive advantage. Built by top engineers out of Facebook, Google and other leading technology companies, is based in Mountain View, California. Recently, published its first book, What’s Next for You: The Eightfold Path to Transforming the Way We Hire and Manage Talent. For more information, visit


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LG Partners With Homebase.AI On Smart Multifamily Platform

ENGLEWOOD CLIFFS, N.J., Jan. 16, 2020 /PRNewswire/ — LG Electronics USA is joining forces with Homebase, the smart building automation company for multifamily properties, on a first-of-its-kind smart apartment program that will integrates LG smart appliances with Homebase’s smart apartment building management platform.

Destined to define the smart home experience for residents and property owners alike, the first multifamily community to launch the joint program is The Fairways of Ironhorse, a boutique retirement club in Leawood, Kan. Each of the 72 residences will include an LG smart refrigerator, washer, dryer, oven and dishwasher. They will also be equipped with Schlage Control smart locks, smart thermostats, and property-wide WiFi and smart home platform from Homebase.

“We think residents are going to get in there, see the value of the technology we’re using to improve their living experience, and not want to live without it,” said Matt Gillam, Vice President of Development and Partner at Overland Property Group, the developer behind The Fairways of Ironhorse.

Gillam said the LG-Homebase alliance will make daily chores easier for residents at The Fairways and preventive maintenance a breeze for managers. Through the Homebase resident mobile app, residents can control their LG smart appliances, unlock their door, set the thermostat, and pay their rent. “The Fairways believes this level of automation will set our community apart,” he said.

Sam Chang, Corporate Vice President in the LG Silicon Valley Lab, said this groundbreaking pilot program lays the groundwork for a new level of care in senior living communities. “Smart appliances and smart home devices can provide messages and insights to wellness providers, giving residents both security and freedom in their living experience. In the future, caregivers could receive notifications based on smart device activity to check in on residents in a less intrusive way,” he said.

According to Homebase CEO Blake Miller, the vision for the LG partnership involves more fully developing an autonomous building ecosystem, one that improves the resident experience and saves properties time and money while making them more efficient.

As a boutique senior living community for active retirees, The Fairways strives to simplify daily life for their residents. One way to achieve this is through preventive maintenance, which is enabled by the Homebase/LG smart package. Using AI (artificial intelligence) and Homebase’s automated work order management, The Fairways facility management staff can resolve issues with appliances without residents or managers actively managing them.

In 2020, Homebase and LG will extend the pilot with further integration to the LG Proactive Customer Care AI, automating work order management as a service, reducing operating costs for managers. For example, if a leak is detected coming from an LG dishwasher, the dishwasher will automatically submit a work order on the Homebase work order management platform; then once acknowledged and service is approved by property managers, Homebase would generate a temporary digital key and assign it to a background checked LG service worker to carry out service.

“The future of digital living is not just about connected devices, but truly connected communities and services,” said Chang. “Our partnership with Homebase will allow us to leverage their autonomous building platform to further integrate our smart devices into the multifamily properties to create a better, more connected living experience for multifamily residents, property managers, and owners.”

About LG Electronics USA
LG Electronics USA, Inc., based in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics, Inc., a $54 billion global innovator in technology and manufacturing. In the United States, LG sells a wide range of innovative home appliances, home entertainment products, mobile phones, commercial displays, air conditioning systems, solar energy solutions and vehicle components. The “Life’s Good” marketing theme encompasses how LG is dedicated to people’s happiness by exceeding expectations today and tomorrow. LG is a 2019 ENERGY STAR® Partner of the Year-Sustained Excellence.

About Homebase
Homebase is a smart building management platform that drives connectivity and efficiency for multifamily communities. By integrating smart devices and automated building systems into a single platform, Homebase gives residents a modern, sophisticated living experience while streamlining management duties for staff. For more information, visit For regular updates on Homebase news and services, connect with us via and


LG Electronics

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Global IT Service Management Industry Forecasts to 2025 – A $12+ Billion Industry Opportunity by 2025, Dominated by CA Technologies, IBM, ASG Technologies Group, and Atlassian Corporation

DUBLIN, Jan. 16, 2020 /PRNewswire/ — The “Information Technology Service Management Market – Growth, Trends, and Forecast (2020 – 2025)” report has been added to’s offering.

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The information technology service management market was valued at USD 6.41 billion in 2019 and is expected to reach USD 12.19 billion by 2025, at a CAGR of 11.3% over the forecast period 2020-2025.

With the introduction of new technologies, the enterprises are looking to implement them in the quest to improve their services to benefit their customers. For instance, Artificial Intelligence (AI) has been integrated with ITSM.

There has been a shift in focus toward the management of IT services and their applications for both short and long-term strategic decisions. Enterprises are investing heavily in the ITSM applications that can replace their existing legacy systems, depending on the features and capabilities offered by them.

Moreover, the market is also witnessing the major transformation of business segments, such as retail, travel, and hospitality, among various others from the traditional systems to cloud-based systems, owing to the increasing IT penetration.

In addition to this, businesses are shifting toward cloud-based solutions as it is an affordable operating expense instead of deploying an investment-intensive high Capital expenditure IT infrastructure solutions on-premise. This is expected to drive the cloud-based information technology service management demand.

Implementing ITSM solutions help business by regularizing processes through structured delivery and documentation. ITSM also helps businesses by bringing actionable IT insights into the business that help in decision making.

Key Market Trends

BFSI Sector is Expected to Witness Significant Growth

  • Banks around the globe are undergoing a major digital transition and have witnessed enormous innovations in the past few years, especially in the information technology segment within the BFSI environment.
  • Moreover, FinTech has become common with an ever-evolving corporate and consumer focus. In addition to this, information technology has evolved from just a back-office function to a principal assistant in raising the value of a bank over time.
  • IT is now a vital part of every bank and it has achieved this by incorporating pro-active means, such as strengthening and instituting bank infrastructure related to security, communication, and networking, achieving inter-branch connectivity, among various other functions.
  • Thus, these factors are fueling IT adoption in the BFSI sector which is evident from the fact that banks across various regions are increasing their expenditure on IT. This is, in turn, driving the demand for ITSM solutions. Along with this, the growth in cloud computing in the banking sector is further expected to augment the demand for cloud-based ITSM solutions.

Asia Pacific is Expected to Witness the Highest Growth

  • The Asia Pacific region is expected to witness the highest growth during the forecast period as the market is expected to be driven by the digitization initiatives of various governments in this region.
  • Apart from this, the rapid growth in cloud computing in this region is expected to act as a major driver for cloud-based ITSM solutions. For instance, the Digital India initiative continues to take shape, its goal is to provide government services to citizens electronically by improving IT infrastructure and by increasing Internet connectivity.
  • Moreover, the initiative’s aims are to move legacy and on-premise systems to a cloud-based model or integrate with it, and the cloud platform is expected to host the delivery of e-services to citizens.
  • Economies like China, India, Japan, and South Korea are witnessing good investor interest in IT service management. Also, owing to the rise in the number of internet users in this region and increasing adoption of technologies like 4G LTE are also boosting the growth of the market.

Competitive Landscape

The information technology service management market is highly competitive owing to the presence of small and large players in the market operating their business in domestic as well as in the international market. The market appears to be moderately concentrated with the major players adopting strategies like product and service innovation and mergers and acquisitions. Some of the major players in the market are CA Technologies, IBM Corporation, ASG Technologies Group, Atlassian Corporation among others.

Key Topics Covered

1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study



4.1 Market Overview
4.2 Introduction to Market Drivers and Restraints
4.3 Market Drivers
4.3.1 Growing Adoption of IT Infrastructure Across End-user Industries
4.3.2 Rising Demand for a Unified Platform to Manage and Monitor IT Infrastructure Performance
4.4 Market Restraints
4.4.1 Issues in ITSM Implementation and Lack of Quality Standards in SLA’s
4.5 Industry Attractiveness – Porter’s Five Force Analysis

5.1 By Deployment
5.1.1 Cloud
5.1.2 On-premise
5.2 By Application
5.2.1 Configuration Management
5.2.2 Performance Management
5.2.3 Network Management
5.2.4 Database Management System
5.2.5 Other Applications
5.3 By End-user
5.3.1 BFSI
5.3.2 Manufacturing
5.3.3 Government and Education
5.3.4 IT and Telecommunication
5.3.5 Retail
5.3.6 Travel and Hospitality
5.3.7 Healthcare
5.3.8 Other End-users
5.4 Geography
5.4.1 North America
5.4.2 Europe
5.4.3 Asia-Pacific
5.4.4 Latin America
5.4.5 Middle East & Africa

6.1 Company Profiles
6.1.1 ASG Technologies Group, Inc.
6.1.2 Atlassian Corporation PLC
6.1.3 Axios Systems
6.1.4 BMC Software, Inc.
6.1.5 CA Technologies
6.1.6 Cherwell Software, LLC
6.1.7 Micro Focus International PLC
6.1.8 IBM Corporation
6.1.9 Ivanti
6.1.10 ServiceNow Inc.



For more information about this report visit

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LexinFintech Holdings Ltd. Gives 2020 Loan Origination Guidance

Continued strong growth is expected with no substantial deterioration in asset quality

SHENZHEN, China, Jan. 15, 2020 /PRNewswire/ — LexinFintech Holdings Ltd. (“Lexin” or the “Company”) (Nasdaq: LX), a leading online consumer finance platform for educated young adults in China, is pleased to announce that based on the Company’s preliminary assessment of the current business and market conditions, the Company expects total loan originations for the fiscal year 2020 to be between RMB 170 billion and RMB 180 billion. This is Lexin’s current and preliminary view, which is subject to changes and uncertainties.

“We have stepped up efforts in the past year to provide our customers with a wide range of consumption services, including consumer finance, membership benefits and a point redemption system, to connect our customers with various consumption scenarios both online and offline,” said Mr. Jay Wenjie Xiao, Lexin’s chairman and chief executive officer. “These efforts to cater to our customers’ consumption needs have ensured our ability to continue our strong growth trajectory, and we believe that we will again be able to deliver strong results for our shareholders in 2020 based on what we see in the markets today.”

“All operations and metrics are currently very strong, and we continue to acquire many new customers while growing with our existing customers,” said Mr. Craig Yan Zeng, Lexin’s chief financial officer. “As a result, we are confident in our ability to grow for the year, and pleased to announce our guidance for 2020.”

“Credit performance and credit quality continues to be stable, and we do not see any material credit risks,” said Mr. Ryan Huanian Liu, Lexin’s chief risk officer. “There may be some fluctuations in our credit statistics due to the fact that we now have many more new customers, but the overall asset quality and trends continue to be well within our range of expectations, and we expect credit quality to be relatively stable for 2020.”

About LexinFintech Holdings Ltd.

LexinFintech Holdings Ltd. is a leading online consumer finance platform for educated young adults in China. As one of China’s leading financial technology companies, Lexin integrates its e-commerce-driven installment finance platform, Fenqile, with advanced risk management technologies, and the Company’s Dingsheng asset distribution technology platform, to create a comprehensive consumer finance ecosystem. The Company utilizes technologies including big data, cloud computing and artificial intelligence to enable the near-instantaneous matching of users funding requests with offers from the Company’s more than 30 funding partners, which include commercial banks, consumer finance companies, and other licensed financial institutions.

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This announcement contains forward-looking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “will,” expects,” “anticipates,” “future,” “intends,” “plans,” “believes,” “estimates,” “confident” and similar statements. Among other things, the expectation of its collection efficiency and delinquency, business outlook and quotations from management in this announcement, contain forward-looking statements. Lexin may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (the “SEC”), in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements about Lexin’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: Lexin’s goal and strategies; Lexin’s expansion plans; Lexin’s future business development, financial condition and results of operations; Lexin’s expectation regarding demand for, and market acceptance of, its credit and investment management products; Lexin’s expectations regarding keeping and strengthening its relationship with borrowers, institutional funding partners, merchandise suppliers and other parties it collaborates with; general economic and business conditions; and assumptions underlying or related to any of the foregoing. Further information regarding these and other risks is included in Lexin’s filings with the SEC. All information provided in this press release and in the attachments is as of the date of this press release, and Lexin does not undertake any obligation to update any forward-looking statement, except as required under applicable law.

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LexinFintech Holdings Ltd.

IR inquiries:
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Tel: +86 (755) 3637-8888 ext. 6258

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SOURCE LexinFintech Holdings Ltd.

VoiceFoundry Announces its Consultant Listing on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

TULSA, Okla., Jan. 16, 2020 /PRNewswire-PRWeb/ — VoiceFoundry, a global provider of enterprise, cloud-based contact center solutions leveraging Amazon Web Services (AWS) and an authorized Amazon Connect reseller partner, announced today that it has launched its Consultant Listing on Salesforce AppExchange, empowering customers to connect with the right Salesforce-accredited consulting professional for their specific business needs. VoiceFoundry has a deep understanding of the contact center and specializes in the design and delivery of Salesforce integration practices to deliver a powerful customer experience.

VoiceFoundry’s Consultant Listing is available through Consultants on AppExchange – a destination within AppExchange tailored for customers looking for deep Salesforce knowledge and specific industry expertise. Using the new Consultant Finder feature, the best experts available can be quickly identified to solve individual business challenges from an inventory of more than 1000 consulting firms. Customers can select professionals based on their expertise, location, company size and consumer reviews, insights all powered by thousands of projects performed by over 65,000 accredited consultants.

You can find VoiceFoundry’s Consultant Listing on the Salesforce AppExchange.

VoiceFoundry specializes in the design, integration and implementation services to support customers using Amazon Connect. With over 100+ years of cumulative experience delivering exceptional contact center solutions and a rapidly expanding global presence, VoiceFoundry makes it easy to quickly and effectively integrate Salesforce with existing contact center technology in order to drive a seamless customer experience across business platforms.

“We are passionate about helping businesses deliver better customer service through the use of tools and software like Salesforce. VoiceFoundry is proud to be listed as a consultant on AppExchange and believes it further demonstrates our continued investment and proficiency around deploying the best solutions for our customers,” says Lynn Teague, VP Sales, VoiceFoundry.

About Salesforce AppExchange

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 listings, 7 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.

Additional resources:

Salesforce AppExchange and others are among the trademarks of, Inc.

About VoiceFoundry

VoiceFoundry is passionate about customer experience. We specialize in the delivery of Amazon Web Services (AWS) contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. Our expertise is focused on AI & natural language automation, CTI, enterprise integration, user experience design, and workforce management and optimization. For more information, visit us at


SOURCE VoiceFoundry

Costa Express Taps SightCall As Visual Support Platform For Partner Helpline

LONDON, Jan. 16, 2020 /PRNewswire-PRWeb/ — Costa Express and SightCall, the world’s leading AR-powered visual support technology, have united to enhance Costa Express’s partner support helpline with the addition of live visual support. Supporting over 8,500+ coffee machines in the market, SightCall’s video cloud platform enables Costa Express technical advisors to troubleshoot issues without the need to dispatch a technician onsite, providing immediate remote guidance through live video with Augmented Reality and Artificial Intelligence insights.

Costa Express technical advisors have experienced a 79% increase in first call resolution through their helpline, solving 50% of issues at source since deploying SightCall. When an issue cannot be resolved remotely, SightCall enables the technical advisors to accurately triage the maintenance with live video and determine the exact parts and expertise needed before dispatching an engineer.

SightCall is a cloud-based video platform for enterprises that enables secure visual support sessions between two parties in different locations. A Costa Express technical advisor can connect with a partner at a remote site to view the coffee machine, identify the any issues and provide remote guidance to resolve the problem through annotations and augmented reality on the partner’s screen.

Costa Express has deployed SightCall to assist partners in:

  • Increasing First Time Fix / Solve At Source
  • Providing Peer to Peer Support
  • Increasing Customer Satisfaction
  • Reducing Machine Downtime
  • Eliminating unnecessary Engineer Call Outs

“Costa Express is committed to providing excellent support to our growing network of partners, and this includes digitally transforming the way we serve our sites around the UK,” stated Elizabeth Allanson, Transformation Leader at Costa Express. “Adding SightCall to our Customer Helpline has enabled our technical advisors to assist partners and sites more efficiently. By connecting to our partners and sites through live video, our advisors have a clear view of the problems that they need to resolve and are able to resolve issues with clarity and confidence, reducing machine downtime and decreasing the risk of lost sales. SightCall makes it possible for us to solve more issues remotely, increasing the satisfaction of our partners and their customers.”

“As Costa Express continues to deploy more high-tech, self-service machines to the field, SightCall enables them to scale the support capabilities of their technical advisors,” stated Richard Forsyth, Sales Director UK at SightCall. “When a partner calls into the technical helpline, they can trust that an advisor will be able to identify the issue that they are facing and provide a personalised level of support, quickly and effectively. In trials, 84% of Costa Express partners rated their SightCall experience as very good. SightCall is proud to partner with Costa Express to provide faster service, improve peer-to-peer communication and increase customer satisfaction.”

About Costa Express
Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee operates over 2,600+ coffee shops in the UK and more than 1,300+ in 32 international markets. We are the fastest growing coffee shop business in the UK and are proud to be the UK’s favourite coffee shop, having been awarded “Best Branded Coffee Shop Chain in the UK and Ireland” by Allegra Strategies for nine years running (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018).

Making a positive contribution to the communities we are part of is extremely important to us, both here in the UK and across the world. That’s why we established The Costa Foundation, a registered charity with the aim of improving the life chances of children in coffee growing communities by helping them access a safe, quality education. So far, the Costa Foundation has funded over 80 school projects and changed the lives of more than 75,000 children. We also have a UK-wide Community Programme, which enables our teams to volunteer their time to good causes locally and to invite community groups to make use of our welcoming space in store.

In 2011 Costa Coffee purchased Coffee Nation rebranding it to Costa Express. Today, Costa Express operates over 8,500+ coffee bars in nine international markets and proudly serves the same famous Mocha Italia blend found in stores, combined with fresh milk to create a delicious and warming cup of coffee on the go.

About SightCall
SightCall is a global video cloud platform with a decade of experience enabling visual support interactions for enterprises in over 90 countries around the world. Enhanced by Augmented Reality (AR) and Artificial Intelligence (AI), the visual support technology digitally transforms service organizations, notably improving first time fix rates, decreasing truck rolls and increasing NPS. SightCall is headquartered in San Francisco with offices in NYC, Boston, Paris, London, Frankfurt and Singapore. For more information, visit:, follow SightCall on Twitter (@SightCall) or connect with SightCall on LinkedIn.


SOURCE SightCall