Bot.Me: A revolutionary partnership – How AI is pushing man and machine closer together

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With a market projected to reach $70 billion by 2020, artificial intelligence is poised to have a transformative effect on consumer, enterprise, and government markets around the world. While there are certainly obstacles to overcome, consumers believe that AI has the potential to assist in medical breakthroughs, democratize costly services, elevate poor customer service, and even free up an overburdened workforce.
Some tech optimists believe AI could create a world where human abilities are amplified as machines help mankind process, analyze, and evaluate the abundance of data that creates today’s world, allowing humans to spend more time engaged in high-level thinking, creativity, and decision-making.
Based on our research into consumers, experts, and business execs, here’s how we think AI will amplify our world:
Amplifying society:
Humans 2.0
Despite the way the film industry and news media portray AI, most consumers see the potential for good. 63% agree AI will help solve complex problems that plague our society and 59% believe it will help people live more fulfilling lives. On the other hand, only 46% believe AI will harm people by taking away jobs and 23% believe it will have serious, negative implications. AI has the potential to become a great equalizer. More than half of consumers believe AI will provide educational help to disadvantaged schoolchildren. Over 40% also believe AI will expand access to financial, medical, legal, and transportation services to those with lower incomes. Consumers also see the value in sharing their personal information for the greater good: 62% would share their data to help relieve traffic in their cities and 57% would do so to further medical breakthroughs.

Amplifying service:
Cyborg concierge
Every year, $62 billion is lost through poor customer service—a loss that continues to increase with every passing year. AI can help plug that leak by going above and beyond what humans are able to do. It could shift today’s run-of-the-mill standard to a personalized, digital concierge run by man but with the heavy lifting done by machine.

Consumers want it all
As the line between humans and bots becomes more blurred so too do consumer preferences for customer service. 35% said their biggest concern with AI customer service was a loss of human touch. They’re looking for the best of both worlds. In fact, 43% of millennials and 28% of business execs, identified as managers or influencers in their fields, would pay a premium for a hybrid service run by AI that offers direct access to humans, versus a human-only service.

The potential for quicker and more efficient transactions interests consumers the most:
60%
agree that AI can reduce the time it takes to get answers while still being highly tailored to their preferences.
38%
agree that AI can offer a “superior one-to-one personalized experience.”

Amplifying management: The augmented c-suite
In the business world, disruption has become the norm. Global markets are volatile or uncertain at best, talent turnover is a force to be reckoned with, and workweeks can be expected to regularly exceed 70 hours. Management needs more efficiency and innovations to keep up. AI has the potential to optimize proccesses across organizations. And businesses are betting big: 54% of business and IT execs in our Digital IQ survey tell us their companies are making substantial investments today; in three years, that number jumps to 63%.

Amplifying management: The augmented c-suite
In the business world, disruption has become the norm. Global markets are volatile or uncertain at best, talent turnover is a force to be reckoned with, and workweeks can be expected to regularly exceed 70 hours. Management needs more efficiency and innovations to keep up. AI has the potential to optimize proccesses across organizations. And businesses are betting big: 54% of business and IT execs in our Digital IQ survey tell us their companies are making substantial investments today; in three years, that number jumps to 63%.
Business execs also see potential for AI managers to improve life for employees. The majority believe employees wouldn’t mind working with an AI manager if it meant more flexibility and freedom to work from home (71%) and if it meant a more balanced workload (64%). 70% agree that AI has the potential to enable humans to concentrate on meaningful work, as well as indulge in more leisure activities.
67% of business execs believe leveraging AI will help humans and machines work together, leveraging both artificial and human intelligences in the best way possible. This combined man-machine hybrid is more powerful than either entity on its own.

Conclusion: Embrace the revolution
AI, as a true change agent, is coming, and in many ways, its early rumblings are already being felt. It’s clear that some people will eagerly adopt and integrate the new tools and ways of working it makes possible, while others will be more cautious or even oppose the changes it brings to their life or work.
An open mind will be the biggest asset in the near future, as the technology advances and we continue to experiment with how to use AI to solve problems—in our personal lives, professional lives, and society at large. Those who think practically and critically will ride the waves of these advancements instead of being left behind.

Full article: http://pwcartificialintelligence.com/

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