Press Releases

Gridsum Obtained ISO/IEC 27001:2003 Certification

BEIJING, May 14, 2018 /PRNewswire/ — Gridsum Holding Inc. (“Gridsum” or the “Company”) (NASDAQ:GSUM), a leading provider of cloud-based big-data analytics and artificial intelligence (“AI”) solutions in China, today announced it has been recently awarded ISO/IEC 27001:2013 certification by the British Standards Institution for its information security management system (“ISMS”).

The ISO/IEC 27001:2013 certification is an internationally recognized and prestigious framework that helps organizations keep data secure by specifying the requirements for establishing, implementing, maintaining and improving information security management. The ISO/IEC 27001:2013 certification also includes a security of information risk assessment and risk treatment.

Mr. Guosheng Qi, Chief Executive Officer of Gridsum, commented, “We are extremely pleased to have been awarded ISO/IEC 27001:2013 certification which I believe is an acknowledgment of our market leading credentials in data security, privacy, and protection of our clients’ data. We believe the nature of our business, which incorporates powerful big-data analytics solutions across a broad range of digital marketing environments and multiple devices, requires us to take the responsibility of maintaining a high standard of data security for our customers. This certification demonstrates to all our current and potential clients that our ISMS meet international standards and that we have the ability to handle information rapidly and securely. We will continue to improve and optimize our ISMS as the environment evolves in order to maintain the highest standards in data protection.”

About Gridsum

Gridsum Holding Inc. (NASDAQ: GSUM) is a leading provider of cloud-based big-data analytics and AI solutions for multinational and domestic enterprises and government agencies in China. Gridsum’s core technology, the Gridsum Big Data Platform, is built on a distributed computing framework and performs real-time multi-dimensional correlation analysis of both structured and unstructured data. This enables Gridsum’s customers to identify complex relationships within their data and gain new insights that help them make better business decisions. The Company is named “Gridsum” to symbolize the combination of distributed computing (Grid) and analytics (sum). As a digital intelligence pioneer, the Company’s mission is to help enterprises and government organizations in China use data in new and powerful ways to make better informed decisions and be more productive.

Safe Harbor Statement

This announcement contains forward-looking statements. These forward-looking statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements can be identified by terminology such as “may,” “will,” “expects,” and similar statements. Among other things, quotations from management in this announcement as well as Gridsum’s strategic and operational plans contain forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. Many factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: unexpected difficulties in Gridsum’s pursuit of its goals and strategies; the unexpected developments, including slow growth, in the digital intelligence market; unexpected difficulties and potential delays in filing annual or other reports with the SEC; PRC governmental policies relating to media, software, big data, the internet, internet content providers and online advertising; and general economic and business conditions in the regions where Gridsum provides solutions and services. All information provided in this press release is as of the date of this press release, and Gridsum undertakes no duty to update such information except as required under applicable law.

For more information, please visit

Investor Relations



In China
Mr. Christian Arnell
Phone: +86-10-5900-1548

In U.S. 
Mr. Tip Fleming 
Phone: +1 917 412 3333 

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SOURCE Gridsum Holding Inc.

Heineken Urban Polo Uses Oracle Cloud to Inject AI into the Sport of Kings

REDWOOD SHORES, Calif., May 14, 2018 /PRNewswire/ — Oracle today announced that Heineken Urban Polo is using Oracle Cloud Platform, including artificial intelligence (AI) and AI-powered intelligent bots, to create a unique and customized customer experience at its premier polo events throughout New Zealand.

Oracle Logo (PRNewsfoto/Oracle)

Working with Oracle, Heineken Urban Polo has helped revolutionize the “Sport of Kings” through a digital concierge on today’s most popular social platforms, whilst including all the flagship event’s key information. Using a conversational bot accessed via Facebook Messenger, users are able to quickly and easily find directions, on-site activity times (parades, DJ sessions, bar locations, etc.), match times, polo rules, player details and more.

Oracle Intelligent Bots uses deep learning-based natural language understanding (NLU) to comprehend and determine intent of end-user conversations. It can then help companies, such as Heineken Urban Polo, process these conversations, integrate each with existing business application data, and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal and non-invasive manner.

“Oracle Cloud has significantly enhanced the customer experience through more personalized communication,” said Simon Wilson, director, Heineken Urban Polo. “Attendees can get all the information they want, when they want, through the messaging tools they’re already using. The digital concierge has been very well received and we are looking to continue testing as we expand the event series later this year.”

Heineken Urban Polo showcases a fusion of sport and music in the heart of New Zealand. The match is played on a significantly smaller playing field, bringing the game as close to spectators as possible, while also featuring not-to-be-missed musicians, including Kilter and Miami Horror. Heineken Urban Polo is a four game series played in various locations including Auckland, Christchurch, Hamilton and Wellington. 

“Events have truly become a digital experience through mobile ticket sales, mobile entrance, photos, videos and social sharing,” said Duncan Richards, Digital Specialist, Oracle Australia and New Zealand. “By engaging with customers on platforms they already use and leveraging emerging technologies, mobile devices can now become intimate, personal experiences. We are excited to work with organizations like Heineken Urban Polo who are focused on creating the ultimate fan experience.”

The solution was implemented in four weeks in conjunction with Oracle gold-level OPN partners, Friday Solutions and Eyemagnet.

About Oracle
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.


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Oracle Enables Smart Manufacturing with New Artificial Intelligence Cloud Applications

REDWOOD SHORES, Calif., May 14, 2018 /PRNewswire/ — Oracle today announced new artificial intelligence (AI) cloud applications that enable manufacturing organizations to reduce costs and increase yields by providing rapid analysis and actionable insights that can improve production efficiency and performance. The new Oracle Adaptive Intelligent Applications for Manufacturing leverage machine learning and AI to process vast amounts of data from production environments and rapidly identify issues, enabling improved operational efficiency.

Oracle Logo (PRNewsfoto/Oracle)

Oracle Adaptive Intelligent Applications for Manufacturing enables manufacturers to spot anomalies during production, pinpoint the root cause of issues, and predict events before they occur. The applications enable manufacturers to look into every stage of the production process, foresee faulty processes and elements, and trace the impact of issues from production through to customer delivery.

Built on the robust and scalable Oracle Cloud Platform with embedded machine learning capabilities, this solution includes a manufacturing-aware data lake that brings together and analyzes structured, semi-structured, and unstructured data from multiple data sources on the shop floor.

Oracle Adaptive Intelligent Applications for Manufacturing include:

  • Pattern and correlation analysis: Discover key patterns and correlations between a complex set of multi-variate influencing factors across manpower, machine, method, material, and management related information. Users can then align these insights with manufacturing business metrics such as yield, quality, cycle time, cost, scrap, rework, and returns to help quickly identify root causes.
  • Genealogy and traceability analysis: Using highly intuitive user interfaces and a self-driven ad-hoc analysis paradigm, the solution sets the foundation for “smart recall” analysis by providing comprehensive capabilities for backward and forward tracing of products and processes to quickly identify impacted products, services, and customers.
  • Predictive analysis: Leveraging the foundation of patterns and correlations analysis driven by machine learning and AI algorithms, this solution predicts the likelihood of occurrence of critical outcomes such as yield, defects, scrap, rework, cycle time and costs for ongoing production activities. This provides business users with the lead-time needed to intervene in a timely fashion to minimize losses.

Oracle Adaptive Intelligent Applications for Manufacturing are designed to work in a complex and heterogeneous mix of IT systems such as Manufacturing Execution Systems (MES), Quality Management, Enterprise Resource Planning (ERP), Human Capital Management (HCM), Customer Relationship Management (CRM) and Operational Technology (OT) systems that include sensor and log data from equipment and machines as well as external environmental data such as humidity, temperature etc.

“Traditionally, pattern and correlation analysis and predictive analysis are done by a small group of specialist data scientists,” said Ramchand Raman, Vice President, Oracle Product Development. “Oracle Adaptive Intelligent Applications for Manufacturing dramatically simplify the output of complex machine learning and AI algorithms and present these insights to average business users to drive better, faster decision making.”

About Oracle
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.


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Remark Holdings Reports First Quarter 2018 Results

LAS VEGAS, May 14, 2018 /PRNewswire/ — Remark Holdings, Inc. (NASDAQ: MARK), a diversified global technology company with leading artificial intelligence (AI) solutions and digital media properties, including, reported its financial results for the first quarter ended March 31, 2018.

Management Commentary
“Our first quarter financial and operating results were in line with our plan, and we remain well on track in laying the groundwork to achieve our forecast of consolidated revenue in excess of $120 million for the full year,” said Kai-Shing Tao, Chairman and Chief Executive Officer of Remark Holdings. “Our 2018 outlook reflects the solid progress we’re making in driving adoption and deployment of our AI technology across multiple sectors in China and Southeast Asia, as well our ongoing success in driving conversion and transaction revenues at our largest digital media property,

“Our robust revenue forecast for 2018 is directly based on the agreements we’ve signed and the actual deployment steps we’re taking in conjunction with our clients on the ground. Our second quarter revenues will show an improvement over the first quarter both sequentially and year-over-year, with the bulk of the revenue growth from our AI business starting to advance in the third quarter as install volume accelerates.

“Looking ahead, we’re focused on efficiently leveraging our advanced AI technology to enable a broad range of applications across multiple sectors. Our business plan is designed to quickly support a stream of recurring, predictable and growing revenues as our products are installed. In addition, we remain well positioned to continue to generate strong growth at, as we leverage our investments in this premiere digital platform to build on its visibility and grow our audience.”

KanKan Artificial Intelligence Platform Three-Month Operational Highlights

  • Continued to lay the groundwork to deploy KanKan’s AI-based facial recognition and behavior analysis technologies in more than 10,000 retail stores through a partnership with one of Southeast Asia’s largest retailers.
  • Continued to build on relationships with major banking customers in China, while securing new contracts with a number of financial institutions for KanKan’s credit FinTech product, including CITIC Bank, Industrial Bank, Guangdong Development Bank, and China Minsheng Bank.
  • Expanded KanKan AI products into two new verticals in China – retail (via a partnership with a leading luxury store group) and education (via a partnership with Shanghai Open University). Such contracts improve upon Remark’s already solid reputation in the country and provide new use cases for KanKan’s AI solutions.
  • Completed its first project for Charoen Pokphand Group (CP Group), a state-of -the-art “war room,” which showcases the efficiency and strength of KanKan solutions, opening the door for potential new business.

Travel & Entertainment Segment Three-Month Operational Highlights

  • Show ticket volume and conversion of traffic increased 29.6% and 29%, respectively, during the first quarter of 2018 compared to the same period of 2017.
  • All top 20 show ticket sales days have occurred since November 24, 2017.
  • Record show ticket sales and consumption of show tickets in the month of March 2018.

Three Months Ended March 31st: 2018 compared to 2017

  • Revenue increased approximately 9% to $16.7 million, compared to $15.3 million.
  • Total cost and expense was $37.9 million, compared to $20.7 million. The increase was primarily due to non-cash charges related to early lease termination and employee stock compensation.
  • The increase in non-cash expense, partially offset by the increased revenue, resulted in an operating loss for the first quarter of 2018 of $21.2 million, compared to $5.4 million.
  • Adjusted EBITDA for the first quarter of 2018 was $(6.9) million, which includes the early lease termination charge of approximately $2.3 million.
  • Net loss was $14.1 million, or $(0.43) per diluted share, compared to net loss of $25,000, or $0.00 per diluted share. Net loss for the first quarter of 2018 included an $8.6 million non-cash gain related to a change in the fair value of the company’s warrant liability, which occurred as a result of the decrease in the company’s stock price during the period. For the first quarter of 2017, the company recorded a $6.6 million gain related to the change in the fair value of the company’s warrant liability.
  • At March 31, 2018, the cash and cash equivalents balance was $21.9 million, and total restricted cash was $11.7 million, bringing the total combined cash position to $33.5 million, compared to a total combined cash position of $34.3 million at December 31, 2017.

Subsequent Events
Chief Financial Officer Douglas Osrow will step down from his current position, effective May 15, 2018, to pursue other opportunities. Mr. Osrow will serve as a consultant to the company through the remainder of 2018 to ensure a successful transition for the eventual new Chief Financial Officer. In addition, the company’s board has formed a search committee and has initiated the search process to find a replacement.

“Doug has played an integral role in elevating Remark to its current position of strength,” added Mr. Tao. “We are grateful for his many efforts and contributions over the years, and we appreciate his commitment to stay on and ensure a seamless transition. On behalf of the entire Remark team, I wish Doug great success in his new endeavors.”

Mr. Osrow commented, “It has been a pleasure working at Remark for nearly the past five years, and I am proud to have been a part of the company’s transformation to where it is today.”

2018 Financial Outlook
The company reaffirmed its guidance regarding certain revenue and Adjusted EBITDA expectations.

For the year ending December 31, 2018, management expects to generate consolidated revenue in excess of $120 million, with the KanKan Artificial Intelligence Platform being the primary growth driver. For 2018, management expects KanKan to generate more than $50 million in gross revenue. The company’s forecast is directly based on the agreements it has signed and the actual deployment steps it’s currently taking in conjunction with its clients on the ground.

The company also reaffirmed its expectations for its travel & entertainment segment. Management expects to generate gross revenue of more than $375 million and revenue between approximately $70 million and $80 million, with an EBITDA margin approximating 12% to 15% of revenue, during 2018.

Conference Call Information
Mr. Tao and Remark Holdings’ CFO Douglas Osrow will hold a conference call today (May 14, 2018) at 8:30 a.m. Eastern Time (5:30 a.m. Pacific Time) to discuss these financial results. A question and answer session will follow management’s presentation.

Toll-Free Number: 888-394-8218
International Number: 323-701-0225
Conference ID: 263001

Please call the conference telephone number 10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact the Liolios Group at 949-574-3860.

The conference call will be broadcast simultaneously and available for replay via the investor section of the company’s website here.

A replay of the call will be available after 11:30 a.m. Eastern time on the same day through May 18, 2018.

Toll-Free Replay Number: 844-512-2921
International Replay Number: 412-317-6671
Replay ID: 263001

Remark Holdings, Inc. (PRNewsFoto/Remark Media, Inc.)

About Remark Holdings, Inc.
Remark Holdings, Inc. (NASDAQ: MARK) primarily focuses on the development and deployment of artificial-intelligence-based solutions for businesses in many industries. Additionally, the company owns and operates digital media properties that deliver relevant, dynamic content. The company is headquartered in Las Vegas, Nevada, with additional operations in Los Angeles, California and in Beijing, Shanghai, Chengdu and Hangzhou, China. For more information, please visit the company’s website at

Forward-Looking Statements
This press release may contain forward-looking statements, including information relating to future events, future financial performance, strategies, expectations, competitive environment and regulation. Words such as “may,” “should,” “could,” “would,” “predicts,” “potential,” “continue,” “expects,” “anticipates,” “future,” “intends,” “plans,” “believes,” “estimates,” and similar expressions, as well as statements in future tense, identify forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors, including those discussed in Part I, Item 1A. Risk Factors in Remark Holdings’ Annual Report on Form 10-K and Remark Holdings’ other filings with the SEC. Any forward-looking statements reflect Remark Holdings’ current views with respect to future events, are based on assumptions and are subject to risks and uncertainties. Given such uncertainties, you should not place undue reliance on any forward-looking statements, which represent Remark Holdings’ estimates and assumptions only as of the date hereof. Except as required by law, Remark Holdings undertakes no obligation to update or revise publicly any forward-looking statements after the date hereof, whether as a result of new information, future events or otherwise.

Company Contact:
Kai-Shing Tao or Douglas Osrow
Remark Holdings, Inc. or

Investor Relations Contact:
Matt Glover or Tom Colton
Liolios Group, Inc.

[Tables to follow]



Condensed Consolidated Balance Sheets

(dollars in thousands, except per share amounts)

December 31,




Cash and cash equivalents





Restricted cash



Trade accounts receivable



Prepaid expense and other current assets



Notes receivable, current



Total current assets



Restricted cash


Notes receivable



Property and equipment, net



Investment in unconsolidated affiliate



Intangibles, net






Other long-term assets



Total assets





Liabilities and Stockholders’ Equity

Accounts payable





Accrued expense and other current liabilities



Deferred merchant booking



Contract liability



Note payable



Current maturities of long-term debt, net of unamortized discount and debt issuance
cost at December 31, 2017



Total current liabilities



Long-term debt, less current portion and net of unamortized discount and debt
issuance cost


Warrant liability



Other liabilities



Total liabilities



Commitments and contingencies

Stockholders’ equity

Preferred stock, $0.001 par value; 1,000,000 shares authorized; none issued

Common stock, $0.001 par value; 100,000,000 shares authorized; 32,843,399 and
28,406,026 shares issued and outstanding; each at March 31, 2018 and December
31, 2017, respectively



Additional paid-in-capital



Accumulated other comprehensive income



Accumulated deficit



Total stockholders’ equity (deficit)



Total liabilities and stockholders’ equity







Unaudited Condensed Consolidated Statements of Operations

(dollars in thousands, except per share amounts)

Three Months Ended March 31,






Cost and expense

Cost of revenue (excluding depreciation and amortization)



Sales and marketing



Technology and development



General and administrative



Depreciation and amortization



Other operating expense



Total cost and expense



Operating loss



Other income (expense)

Interest expense



Other income, net



Change in fair value of warrant liability



Other loss



Total other income, net



Income (loss) before income taxes



Provision for income taxes



Net loss



Other comprehensive income (loss)

Foreign currency translation adjustments



Comprehensive loss



Weighted-average shares outstanding, basic and diluted



Net loss per share, basic and diluted



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SOURCE Remark Holdings, Inc.

Everest Group Names Genpact a Leader and Star Performer in Supply Chain Management

NEW YORK, May 14, 2018 /PRNewswire/ — Everest Group, a leading consulting and research firm, has named Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, as a leader and star performer in supply chain management.

New Genpact logo - September 2017 (PRNewsfoto/Genpact)

Everest Group’s 2018 Supply Chain Management Service Provider Landscape with PEAK Matrix™ Assessment evaluates 11 service providers, and ranks Genpact as one of only two leaders and star performers. The report highlights Genpact’s strong domain expertise, focus on innovation, and advanced technology offerings as key strengths. Everest Group cites Genpact’s investments in building next-generation solutions in artificial intelligence (AI), machine learning, cognitive computing, cloud, and analytics, both via enhancements to its AI-based Genpact Cora platform, and through acquisitions and strategic partnerships.

“Genpact helps its clients achieve significant transformative results from their supply chain management operations to enable growth,” said Katrina Menzigian, vice president, Everest Group. “We see Genpact as having key strengths in domain expertise and innovation. Further, Genpact’s clients feel they benefit from a portfolio of strong technology offerings and a proactive client engagement model.”

Transformation for enterprise-wide impact
Supply chain transformation is a key enterprise initiative for growth, and companies need operations that drive speed and flexibly to respond to fluctuating demand levels and market changes. Companies are shifting from tactical, activity-based re-engineering to more strategic, end-to-end transformation, including developing centers of excellence for activities like supply, demand, and sales and operations planning.  

For example, Genpact helped a consumer packaged goods (CPG) market leader transform its supply chain operations to respond to customers faster, free up working capital by 12 percent to reinvest in growth, and increase planning productivity by 65 percent. With Intelligent Supply Chain Automation Index, powered by Genpact Cora, the CPG company made decisions faster, and completed planning cycles in less than an hour compared to previously taking more than a week. Genpact also helped automate and integrate multiple planning roles (such as demand, supply, production, material, etc.) into single enterprise-wide functions.

In addition, a leading foods manufacturer identified more than $150 million to invest in marketing and growth, after initially struggling with integrating operations from a large merger. Genpact helped the company reimagine its entire global supply chain operations, consolidating distributed and fractional roles at numerous business entities around the world into more productive, streamlined operational hubs. New standardized processes also eliminated redundant and duplicate activities, with automation through digital technologies and advanced analytics driving greater efficiencies.

“With increasingly more complex supply chains, visibility, agility, and responsiveness are critical for companies to compete,” said Shantanu Ghosh, business leader, CFO and Transformation Services, Genpact. “Everest Group’s ranking underscores our co-innovation with clients to transform their operations and enable growth. Our investments in domain, advanced analytics, digital technology, and design thinking – as well as our global centers of excellence in planning, order management, master data management, and other areas – have delivered hundreds of millions of dollars of business impact.”

For more information, see these links for more details about Genpact’s supply chain management capabilities, Genpact Cora, and Everest Group’s report.

About Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at and on LinkedIn, Twitter, YouTube, and Facebook.

For more information:

Danielle D’Angelo

(Genpact Media Relations)

+1 914-336-7951

Abby Trexler

(for Genpact U.S.)

+1 212-931-6179 

Laura Brooks

(for Genpact U.K.)

 +44 207 680 7113

Rudra Bose

(for Genpact India)

+91 9811626585


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SOURCE Genpact Limited

4C and DigitalGenius Launch AI Partnership

SAN FRANCISCO, May 14, 2018 /PRNewswire/ — 4C, EMEA’s leading independent Salesforce Platinum Partner and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow both businesses to meet the growing demand for AI services, while bringing practical applications of data science and AI into the customer service operations of many leading companies across EMEA.

4C and DigitalGenius Launch AI Partnership

AI and Data Science have always been a core practice for 4C. This new strategic partnership with DigitalGenius will strengthen this and allow 4C to advance and further develop their machine learning and AI offering while bringing their customers to the forefront of this new technological frontier.

Johan Van Genechten, Group CEO at 4C, commented on the announcement:

“More and more, the implementation of AI and data science services are becoming a key part of the digital transformation projects we take on. With decades of experience, 4C are well positioned to lead the way in helping businesses make smarter decisions through the adoption of AI tools, and our partnership with DigitalGenius only enhances this”.

4C and DigitalGenius are uniquely placed to educate companies on the execution of AI tools, enabling them to enhance their current product and service offerings and gain a deeper understanding of their customers. By taking advantage of these scalable tools businesses are able to make massive shifts forward when delivering on increasing customer expectations.

Mikhail Naumov, Co-founder & President, DigitalGenius added:

“This partnership between DigitalGenius and 4C is rapidly accelerating the adoption of practical AI tools in the business world. Companies can now leverage the expertise of 4C, the leading Salesforce Platinum Partner, to bring powerful AI capabilities from DigitalGenius to their customer service operation.”

Currently, 4C has a team of more than 15 AI specialists working on a variety of projects, including the recent optimisation of Dutch insurance company, NN’s customer service centre, with the implementation of 4C’s AI model, TellMi. DigitalGenius is recognized as a leader in the AI space and is already powering some of the world’s most innovative customer service organizations with practical applications of AI.

With business demand for AI services predicted to grow faster than ever over the next 12-24 months, 4C and DigitalGenius are confident that their partnership will allow them to create more jobs in this field and take the lead in helping companies adopt this cutting-edge technology.

About 4C

4C is a customer obsessed digital transformation consultancy headquartered in Mechelen, Belgium. Founded in 1997, 4C has been helping business across EMEA become more customer focused for over 20 years. As a leading Salesforce Platinum partner, 4C has unrivalled knowledge of Salesforce’s suite of products and services. 4C are also experts in AI, Data Science and Management Consulting.  To date, 4C has delivered more than 1500 projects for customers including Aston Martin, FujiFilm and Corsearch. 4C employs more than 245 people, with offices in Mechelen, Brussels, London, Paris, Lille, Ghent and Dubai. To find out more, visit

About DigitalGenius

DigitalGenius is the AI Platform for Customer Service. It enables companies to rapidly increase the efficiency of their contact center through practical applications of deep learning and artificial intelligence. DigitalGenius is trained on historical customer service logs and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer service conversations across text-based communication channels like email, chat, social media, SMS and mobile messaging.

For media and general queries contact

Josh Bradley, CMO, 4C

Jay Hinman, VP Marketing, DigitalGenius


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SOURCE DigitalGenius

Natural Language Generation Market Worth 825.3 Million USD by 2023

PUNE, India, May 14, 2018 /PRNewswire/ —

According to a new market research report Natural Language Generation (NLG) Market by Application (CEM, Fraud Detection & Anti-money laundering), Component (Software & Services), Business Function, Deployment Model, Organization Size, Industry Vertical, and Region – Global Forecast to 2023″, published by MarketsandMarkets™, the market is expected to grow from USD 322.1 Million in 2018 to USD 825.3 Million by 2023, at a Compound Annual Growth Rate (CAGR) of 20.8% during the forecast period.

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Browse 87 market data Tables and 35 Figures spread through 154 Pages and in-depth TOC onNatural Language Generation (NLG) Market

Early buyers will receive 10% customization on this report.

Factors such as the increasing businesses’ need to understand customers’ behavior is expected to drive the global Natural Language Generation Market.

The retail and eCommerce industry vertical is expected to have the largest market share during the forecast period.

In terms of industry verticals, the retail and eCommerce industry vertical is expected to continue to have the largest market share during the forecast period. The increasing use of internet-connected devices impacted businesses, as online retailers are recreating personalized store-like shopping environments for their customers. With huge volumes of customer and product-related data, NLG software and services can generate unique content and make product-related information more narrative.

The cloud deployment model is expected to grow at a higher CAGR during the forecast period. 

Cloud-based deployments are witnessing a surge in demand, because these deployments are cost-effective and available easily. Owing to low hardware requirements, cloud-based solutions incur low maintenance costs with 24/7 accessibility from anytime, anywhere. Due to advancements in cloud technologies and an increase in data generation from various constituents and customers, the cloud-based deployments would exceed on-premises deployments. Cloud solutions simplify the applicability of NLG tools across organizations and offer a competitive edge by allowing organizations to focus on their competencies.

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North America is expected to constitute the largest market share, whereas Asia Pacific (APAC) to grow at the highest CAGR during the forecast period. 

In terms of market shares, North America is expected to continue to dominate its position during the forecast period. This can be attributed to the presence of various developed economies, such as the US and Canada, and its focus on innovating the existing solutions. Enterprises are implementing Artificial Intelligence (AI) and semantics, so that IT systems can help in resolving their queries and performing daily operations. This, in turn, increased the demand for NLG software and services among all the major industry verticals in North America. Enterprises offer the best end-user experience and provide the best services by using the NLG technology-based software and services. The APAC region is expected to grow at the highest CAGR during the forecast period. This growth can be attributed to the increasing technological expenditure in countries such as China, Japan, and Singapore. Owing to the increasing amount of data in numerous formats, the adoption of NLG software and services is expected to drive the growth of the market.

Major vendors who offer NLG software and services include Arria NLG (UK), Yseop (US), IBM (US), Automated Insights (US), Artificial Solutions (Spain), NarrativeWave (US), Narrative Science (US), Narrativa (UAE), Amazon Web Services (AWS) (US), Retresco (Germany), Phrasee (UK), Conversica (Conversica) (US), Linguastat (US), NewsRx (US), vPhrase (India), Phrasetech (Israel), CoGenTex (CoGenTex) (US), AX Semantics (Germany), Textual Relations (Sweden), and 2txt – natural language generation GmbH (2txt) (Germany). Other stakeholders of the Natural Language Generation Market include vendors, such as research organizations, network, system integrators, natural language generation managed service providers, Business Intelligence (BI) solution providers, marketing analytics executives, third-party providers, and technology providers.

Know more about Natural Language Generation Market

About MarketsandMarkets™ 

MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues.Currently servicing 5000 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions.

Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the “Growth Engagement Model – GEM”. The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write “Attack, avoid and defend” strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.

MarketsandMarkets’s flagship competitive intelligence and market research platform, “Knowledge Store” connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.

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Richard Kaufman Joins BetaZi as Managing Director Business Development

TRUCKEE, Calif., May 14, 2018 /PRNewswire/ — BetaZi LLC, a transformative production forecasting company to the oil & gas industry announces that Richard Kaufman recently joined the company as Managing Director – Business Development.  BetaZi’s CEO, Janette Conradson, commented that “BetaZi looks forward to expanding its marketing efforts to a broader base of oil & gas industry participants and is excited that Kaufman will play a central role in originating and developing the company’s long-range client engagement goals.”

Kaufman joins BetaZi with over 30 years of business development expertise.  He has extensive oil and gas experience with a keen understanding of evolving issues impacting upstream and midstream sectors and related financial markets.  In advance of joining BetaZi, Kaufman was Consultant to the oil & gas industry and prior to that, Managing Director with a number of prominent Regional and International Investment Banks.  In between his banking career, Kaufman also worked six years with Shell Trading as Origination Manager in its Producer Services Group.  Kaufman will work out of BetaZi’s Houston office.

About BetaZi

BetaZi is an innovative oil & gas production forecasting company, with the proven ability to create and develop unbiased type curve analysis by using 21st century advances in computer science.  Only BetaZi’s transformative and patented algorithm uses artificial intelligence, physics and statistics to interpret big production data with unparalleled speed to arrive at highly accurate reserve estimates and asset valuations.  BetaZi has the ability to perform custom forecasts in support of specific transactions (BZO), a Basin-specific forecast bundle (BasinAlpha) and a custom install of BetaZi software that clients control and run in-house (bzOnSite). 

Welcome to the Future.

Janette Conradson
Chief Executive Officer
BetaZi LLC
(530) 587-3858


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Ericsson: Zero-touch Could Herald a new era in Service Provider Customer Interaction

WASHINGTON, May 14, 2018 /PRNewswire/ —

  • New Ericsson Consumer & IndustryLab Insight Report explores the future of customer interactions with telecom service providers
  • Consumers expect telecom service providers to match leading digital consumer experiences
  • Telecom service providers can leapfrog to a zero-touch customer experience future, using AI and automation to preempt consumer needs and solve issues with minimal effort

Ericsson (NASDAQ: ERIC) Consumer & IndustryLab released its latest Insight Report today – the Zero touch customer experience – exploring the future of customer interactions with mobile service providers.

Today, smartphone users interact with operators across multiple touch points: from discovering offerings and signing up to services, to requesting support for ending a contract.

The report highlights consumers’ current frustrations at their interactions with their mobile service provider, taking on average 2.2 attempts and 4.1 days to successfully complete an interaction. This high customer effort impacts negatively on satisfaction levels.

Digitally leading brands offer the minimal effort interaction consumers prefer. Smartphone users now expect the same hassle-free, one-click digital experience from operators. The report highlights that mobile service providers can leapfrog to a zero-touch customer experience future by harnessing the power of artificial intelligence (AI) and analytics:

  • Enabled by AI, telecom service providers could use data from earlier interactions and consumer behavior to predict what consumers need before they even contact them for support. More than half (56 percent) of smartphone users expect operators to anticipate their needs even before they realize what they are.
  • While we have grown accustomed to typing, clicking and swiping on our devices, new zero-touch methods are emerging based on voice, gestures, and augmented or virtual reality. One in ten households in the US already has a voice-enabled home assistant device such as Amazon Alexa. As voice assistants become more prominent in consumers’ everyday lives, they will expect integration of support interactions over those platforms too.

Pernilla Jonsson, Head of Ericsson Consumer & IndustryLab, says: “Consumer’s believe telecom service providers treat touchpoints like isolated interactions. Siloed focus means they miss the bigger picture. Interestingly, telecom service providers could leapfrog one-click and move from multiple-click to zero-touch by deploying future technologies in their customer offerings. The zero-touch customer experience report shows that zero-touch experiences are now an expectation of their customers.”

Read The zero-touch customer experience’ Ericsson Consumer & IndustryLab Insight Report here.

About the report:

The Ericsson Consumer & IndustryLab Insight Report gathered insights based on both quantitative and qualitative research methods. Quantitative data was collected from seven markets: Brazil, China, Germany, South Korea, Sweden, the UK, and the US. Approximately 7,000 online interviews were held with smartphone users aged 16 years and over.

Qualitative insights were gathered through four focus groups conducted in London and New York. All participants were advanced smartphone users and users of intelligent voice assistants or chatbots.


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Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world. The Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York.

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Nextiva’s NextOS Platform Uses AI and Machine Learning to Simplify Business Communications

SCOTTSDALE, Ariz., May 14, 2018 /PRNewswire/ — Nextiva, a leading unified communications company, announced today the official launch of NextOS, an all-in-one communication software that harnesses the power of Artificial Intelligence and Machine Learning for its three new products.

Built on Nextiva’s strength in voice technology, the new platform provides businesses with a complete view of their customers across all communication channels, thereby presenting a product never before seen on the market.

More than 50 percent of employees say they’d consider leaving their jobs due to a fragmented communication overload, and 63 percent say they’re unable to reach weekly goals due to these challenges.* Such overload often materializes with the need to use more than a dozen applications to keep track of customer communications.

To address these issues, all of the products on the NextOS platform work closely together through a common user interface. In addition to Nextiva’s current communications offerings, Nextiva now offers Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys, all powered by the NextOS platform.

  • Nextiva Service CRM: Improve customer and employee communications in one product. Customers can contact your business through chat, email, or phone, and you can manage it all in one screen with automatically created cases.
  • Nextiva Chat: Connect with your website visitors in real time with Nextiva Chat. Help customers faster and exceed expectations to deliver a better experience.
  • Nextiva Surveys: With multiple options for customization, Nextiva Surveys is the only tool you need to collect information from your customers, prospects, and teams.

“We are living in the era of the customer,” says Tomas Gorny, Chief Executive Officer of Nextiva. “Expectations have never been higher, and while businesses are hearing more from customers, they are understanding less. Data is everywhere, but never where you need it. NextOS solves these problems.”

Perhaps the most powerful part of NextOS is the use of Artificial Intelligence to help businesses automate workflows to save time and effortlessly gain insights from their data. The products utilize NextIQ (Artificial Intelligence and Machine Learning, plus Nextiva’s patented SmartTopics and experience scoring) and NextStep (a customizable, visual rules engine) to empower companies with a more comprehensive view of their customers than tools like the Net Promoter Score provide, along with highly targeted workflow automations.

The launch of NextOS and its components marks a pivotal shift for Nextiva as the company transitions its offerings from phone service-centric solutions to a unified suite of products that enables businesses to provide an improved customer experience.

“VoIP is to Nextiva as books were to Amazon,” says Gorny. “The tools on the NextOS platform empower businesses to gain a holistic view of their communications and customer interactions without the use of siloed, fragmented tools.”

Today, Nextiva is celebrating its 10th anniversary of acquiring its first customer. The company now serves over 150,000 customers – from small to midsize businesses and large enterprises.

To learn more and to purchase Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys, visit

Nextiva is an innovative tech company dedicated to simplifying business communications, team collaboration, and customer engagement. NextOS powers its solutions, including business phone service, CRM, analytics, chat, and surveys. Founded in 2008 on the principle of Amazing Service, Nextiva serves more than 150,000 businesses nationwide, and employs over 1,000 team members. Learn more at

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