COLLEYVILLE, Texas, June 28, 2019 — Banner Bank, based in Walla Walla, Washington, has selected C2’s Covalent loan origination platform to manage both their consumer and small business banking credit originations across their multi-state branch network.
Banner Bank, already ranked highest in the Northwest region for customer satisfaction by J.D. Power according to their 2019 U.S. Retail Banking Customer Satisfaction Study, chose Covalent to bring even more speed and reliability to their lending process in their constant pursuit of client satisfaction. C2 provides one streamlined solution, replacing separate point of sale, underwriting and document preparation solutions previously used at Banner. Covalent will serve as a next-generation, unified platform that seamlessly incorporates customer-facing digital channels to a robust underwriting engine that enables decision and pricing automation, and post-decision management that includes closing document production, e-contracting and a bi-directional bridge into the bank’s loan servicing system. With the fully integrated Covalent toolset, the expectation is that processes previously taking days or hours will be shortened to minutes.
“We are very excited about re-engaging with Banner Bank, having worked with them in the past when we operated Cypress Software Systems,” said Stephen G. Sargent, president and chief executive officer, C2 Systems. “They are very well respected in the industry and we’re looking forward to working closely with their team to author some new, game-changing features within Covalent. “The bank’s goals are totally aligned with ours in terms of providing an exceptional client experience. In today’s marketplace, this translates to offering a highly intuitive user interface coupled with an artificial intelligence engine that enables quick, high quality, consistent decisions, and fully-integrated e-contracting—all from the customer’s handheld device.”
“Delivering an exceptional client experience is always a top priority for us at Banner Bank, which is what led us to C2 Systems,” said Craig Sievertsen, senior vice president, small business & consumer lending director, Banner Bank. We seek partners who understand how our industry needs to continually evolve in order to earn our clients’ business—Stephen Sargent started this company for the same reasons. C2 is forward-thinking about technology while remaining nimble and responsive, which is exactly what we were looking for.”
C2 is on a mission. In much of the banking sector where the norm continues to be outdated and disconnected software, C2 offers an opportunity for financial institutions to provide an exceptional client experience using tools on par or better than those custom developed by the biggest players in the industry.
Banner Bank received the highest score in the Northwest region of J.D. Power 2017-2019 U.S. Retail Banking Satisfaction Studies of customers’ satisfaction with their retail bank. Visit http://www.jdpower.com/awards.
About C2 Systems
C2 Systems, LLC is a leading developer of cloud-based, automated credit application decision support technology. Clients use C2 Systems solutions to quickly and consistently process consumer and small commercial loan applications from point of sale, through underwriting and document preparation, with an integrated hand-off to the financier’s loan servicing platform. C2 Vision offers a rapidly deployable data aggregation and decision engine for larger lenders. C2 Covalent provides community and regional banks, finance companies and credit unions with digital banking tools equivalent to those used by the largest national lending institutions.
About Banner Bank
Banner Bank is a Washington-chartered commercial bank that conducts business from more than 200 locations in Washington, Oregon, California and Idaho. With more than $11.7 billion in assets, Banner offers a wide variety of banking services and financial products to individuals and small- and medium-sized businesses and their employees throughout the Western U.S. Visit Banner Bank at http://www.bannerbank.com.
SOURCE C2 Systems, LLC