EL SEGUNDO, Calif., March 15, 2019 /PRNewswire/ — SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March. Enterprise Connect will be held from March 18 to March 21 at the Gaylord Palms Resort and Convention Center in Orlando, Florida.
Contact center leaders should visit Booth #1102 to discover SmartAction’s LIFE LESS HARD™ obsession that puts the effortless Customer Experience (CX) above all else. SmartAction is helping contact centers offer AI self-service to automate conversations live agents handle today, starting in voice where ROI is the greatest, then scaling the same solution to chat and text for a seamless omnichannel experience.
“Today’s contact center leaders know that Customer Experience is the top initiative in their organization and are unwilling to sacrifice even an ounce of it to automate more. With industry research pointing to voice self-service as the preferred method of communication for customers now and in the future, SmartAction is helping contact centers make a near frictionless transition to AI automation,” said Tom Lewis, CEO SmartAction.
SmartAction was founded as an Artificial Intelligence (AI) research company in 2002 and is now the leading provider of AI-powered virtual agents for customer service. SmartAction uses proprietary conversational AI to automate conversations that used to be handled by call center agents over phone, chat, and text. SmartAction has nearly two decades of development in AI, machine learning, and natural language processing/understanding (NLP/NLU) to mimic live agent behavior across hundreds of call types and chats in every industry. SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016, Gartner “Cool Vendor” in 2017, and “The Leader in AI-enhanced Self-service” by Frost & Sullivan in 2018.